Central London, Greater London
SE1, London
£22,708 per year
Permanent, Full-time
Job description

Based at Counting House, London Bridge with some remote working


What the job involves

This is a fantastic opportunity to join a dedicated and established Customer Experience team (supporter care) function at one of the most dynamic and fastest growing charities in the UK.


Working alongside the Senior Customer Experience Executive and Customer Experience Executives, you will monitor and respond to customer post, emails, social media and phone calls. You will be passionate about delivering an excellent customer experience across every touch point. You will provide administrative support to internal team members and supporter care to our customers.


This is a key role in our Customer Engagement, Reinforce strategy. By providing the very best experience, you will help our customers keep coming back for more. You’ll build long term loyalty by thanking our customers for their involvement and introducing them to a range of products and services, based on their individual needs.


What we want from you

We’re looking for a people orientated, self-motivated and hands on individual, who is passionate about learning all the skills needed to improve the experience we give our customers. You’ll be enthusiastic and want to help all our customers come back for more. You’ll be a team player, eager to learn and share your experiences of delivering excellent customer experience with your teammates. You’ll have great attention to detail and be confident in recording sensitive customer data on our Customer Relationship Management tool accurately and in line with GDPR.


You’ll be a proactive communicator, committed to strengthening relationships with our customers though excellent inbound and outbound interactions over all channels. You will develop a good understanding of our work and what we are doing to stop prostate cancer now, so you can talk knowledgeably with customers.  You’ll exceed expectations by appreciating that every interaction matters internally and externally.


You’ll be excellent at prioritising your workload and enjoy being flexible and enthusiastic in supporting your team. You will build long term loyalty by thanking our customers for their involvement and introducing a range of products and services, based on their individual needs.


You are committed to creating a world where lives are not limited by prostate cancer.


Why work for us?

We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.

Work with us and you’ll see your efforts pay off as we fight for a better future for men.


What we offer

Join our team and you’ll be working at an award-winning charity that will support you to develop your skills and expertise. We’re particularly proud of our agile working arrangements which allow (as appropriate to the role) for flexibility around where and when we carry out our work to ensure we can achieve the best results for the charity, at the same time as balancing our working lives with life’s other commitments!


We also offer a competitive benefits package including generous leave entitlements, season ticket loans, a cycle to work scheme, an enhanced contributory pension scheme, life insurance and group income protection as well as a Health Cash Plan and free advice and support on pretty much anything via our Employee Assistance Programme.


Our commitment

Our teams, supporters, partners, and those living with prostate cancer, come from all walks of life. We draw upon the difference in who we are, what we’ve experienced and how we think to build a future where lives are not limited by prostate cancer. Not only is it the right thing to do, it makes our charity stronger and helps us reach more people. If you share our ambition, we would love to hear from you.


Closing date: 31 October 2021.

Interviews: Week beginning 8 November 2021.


Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887

Posted on: 13 October 2021
Closed date: 31 October 2021
Tags: Admin, Advice, Information