E1, London
£31,000 per year
Permanent, Full-time
Job description


Reset Outreach and Referral Service – Manager

Salary: Salary: £31,000

Duration: Full Time 35 hrs per week. Occasional unsociable hours\ Permanent contract

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, substance use & alcohol support and employment and training advice.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Reset Outreach and Referral Service

Providence Row holds the Reset Outreach & Referral Service contract.  Having successfully delivered the contract for 3 years Providence Row is now building on its success with engagement and minimising harms through outreach and community based work in the vibrant yet complex Borough of Tower Hamlets.


The Service is based at the central hub delivered by Providence Row and is commissioned by Tower Hamlets Drug and Alcohol Action Team (DAAT).  The service works seamlessly with Reset Treatment and Reset Recovery Support Services providing residents of Tower Hamlets with the drug and alcohol support they need.


The Outreach team includes a needle exchange provision and onsite support at the hub.  The team works alongside other Outreach provisions within the Borough and partnership work is key.  


The service is delivered through a “strengths based” approach.  This means that all staff involved in the delivery of the service must work with, rather than for clients to address their situation.  The service will engage clients in the development, delivery and evaluation of the work, working with a team of peer mentors with lived experience of substance misuse.


The ideal candidate

You will be passionate and have experience providing a quality Outreach Service and community engagement.   You will have experience working with people actively using drugs and alcohol and be understanding of their circumstance.  You will have the drive to work with some of the most vulnerable and excluded people living in Tower Hamlets.


You will be an excellent communicator, have the ability to lead a small team, able to coordinate partnership working and create positive working relationships with a wide range of people.  You are creative, innovative and well organised.   

You will have experience managing a small team and an understanding of outreach work. 


*Providence Row is a Covid-19 safe organisation and works actively with Tower Hamlets Public Health & Public Health England, to keep staff and clients safe. 

For an application pack, please visit our website

The deadline for applications is midnight 26th October 2020

Interviews will take place on the Week commencing 2nd November 2020

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.



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Refreshed on: 10 November 2020
Closed date: 30 November 2020
Tags: Care Management