London, Greater London
£22,500 per year
Permanent, Full-time
Job description

An amazing opportunity for someone with customer service experience to join the charity sector!

The Relationship Enquiries Officer will be responsible for responding to inbound enquiries from supporters and volunteers of the charity. It is a crucial role which will minimise donor attrition and increase supporter value and retention.

You’ll be responsible for:

  • talking with supporters and responding to their enquiries
  • responding to and logging supporter feedback
  • liaising with managers, supporters and volunteers to resolve queries, providing a high level of customer care
  • maintaining electronic records in accordance with GDPR guidelines

This is a fantastic way to get into the sector if you have been looking to do so. Please contact me for more information.

To apply for this role, please click Apply with Charityjob to submit your CV to Emily Birch at QuarterFive Fundraising Recruitment. If your experience is a good fit, we will send you a job description and arrange a briefing call or meeting that will provide you with all the information required to formally apply. QuarterFive aims to proactively support your job search, so we may also consider your details for other job vacancies to enable us to find a position that is most suitable for you.

More about QuarterFive Fundraising Recruitment
QuarterFive Fundraising Recruitment

QuarterFive specialise in recruiting to fundraising roles of all types and at every level. We’ll help you find a new job in an effic... Read more

Posted on: 26 September 2019
Closed date: 24 October 2019
Job ref: EB
Tags: Fundraising, Operations