Please note, RCOG offices are based in London Bridge, but due to Covid-19, home working will currently be required.
About the role
The RCOG Membership Team, which forms part of the Membership, Global and Governance Directorate, is responsible for membership engagement, retention, recruitment, records management and annual subscriptions.
As Membership Operations Manager, you will play an instrumental role leading the Membership Operations team to ensure effective delivery of the membership operations services and front line support, ensuring the highest levels of customer service. You will support the development of the membership plan alongside leading ongoing reviews to continue to develop and improve the delivery of the membership operations processes. You will be responsible for ensuring that the operations processes are fully compliant with data protection laws, making adjustments where necessary to bring them in line with College wide policies.
We are seeking an individual with demonstrable experience of successful operational planning, development and delivery of membership services. You will have knowledge of CRM strategy and systems and will be an experienced leader, able to manage and develop people to achieve wider team objectives.
You will also be a strong communicator, with experience of developing and managing stakeholder relationships internally and externally.
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Our culture and benefits
As a key member of the team, you will be located in our brand-new offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- Up to 10% employer pension contribution after probation
- Enhanced occupational Maternity, Adoption, and Shared Parental leave policies
- Interest-free bike, season ticket and technology loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Free lunch (onsite only)
- Employee Support Service counselling
- Life Assurance Scheme
For a full list of the benefits we offer please visit our careers site.
How to apply
To apply, please visit our website via the Apply button, to download the full Job Description.
Closing date: 10.00am on Monday 31 January 2022
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
[We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa]