Vauxhall, Greater London
£37,000 - £42,000 per year FTE
Permanent, Part-time, 21 - 35 hours; some flexibility negotiable over working pattern, Full-time
Job description

Make a difference at scale: head up our marketing and communications, encouraging thousands to volunteer their skills and provide invaluable expertise to charities, in this varied role that spans strategic and hands-on implementation.

Reach Volunteering connects people who want to volunteer their expertise with charities and other social purpose organisations. We are proud to say that we are the leading source of trustees and skills-based volunteers in the sector. 

This is an exciting time to be joining Reach: the pandemic created a surge in people wanting to volunteer their skills. There has also been huge growth in the number of social purpose organisations looking for volunteers with expertise to help them navigate changes, explore new approaches and make them sustainable. And the push to create stronger and more diverse trustee boards is gaining ground. Reach sits at the heart of these changes, and with our effective digital service, we are in a good position to keep scaling and deepening our impact. We are a friendly, deeply collaborative team of 10 staff, supported by many amazing volunteers and some great freelancers. 

About the role

We are looking for a Head of Marketing and Communications who will raise Reach’s profile, strengthen our brand, and promote our service and the value of skills-based volunteering and inclusive governance to our service users, the wider voluntary sector, potential volunteers and other stakeholders. 

Working closely with the CEO and other colleagues, you will take the lead in developing our marketing and communications strategy, and creating and implementing the plan. 

You will help us to evolve our story telling approach, and develop our key messages and narratives.

Responsible for digital marketing, you will produce, commission, publish and promote compelling content such as case studies, guidance, blogs and video. 

It’s a varied, flexible role. Of course, one person can’t do everything, so, depending on your strengths, you will be supported to recruit volunteers with expertise to help you deliver the work and possibly support with strategic development too. Other team members contribute too: for example currently the Service Development Manager provides weekly support with social media. 

It can be difficult to know what a job is really like from a job description. If you would like to get a better sense of what it would be like working at Reach, or if you have any questions, and would like an informal conversation before applying, please contact Eleri (contact details on our webpage) to arrange a phone call with Lucia (current postholder), or Janet (our CEO).  

About you

We are looking for someone who can produce compelling digital content, for a variety of formats and audiences. Great storytelling skills are important as is the ability to write well for the web. You’ll draw on your knowledge of digital marketing, from planning to measuring to ensure that our content reaches our audiences and you’ll need a strong grasp of the basic principles of SEO, analytics, web design and accessibility. 

You will understand the value of brand and help us evolve ours, and you'll be fluent in visual design. You should be comfortable learning new software, and experience with Drupal would be an advantage.

You will be adept at jumping from strategy to implementation, and back again - bringing strategic goals to life through targeted content and impactful action plans. You will have the enthusiasm to get stuck in at both strategic and practical implementation levels and be happy juggling tasks and priorities.

If you are naturally collaborative, work to shared goals and enjoy supporting and challenging colleagues so as to create your best possible work, you’ll fit right in. Flexible, able to pivot as projects evolve, open minded and with a strong appetite for learning, you’ll be comfortable with ambiguity, but focused on the end goal. 

Equity, diversity and inclusion are important to us, in how we operate internally, and in the change we can make through our services. We are looking for a team member with a strong personal and professional commitment to building an inclusive organisation, with accessible services which help address wider structural injustices. 

Please see the full job description and person specification

Why you should apply

Reach is a small charity making a big impact on a national level. You’ll be contributing at sector level on key issues such as trustee recruitment, board diversity and organisational capability, and helping to develop the field of skills-based volunteering. There is so much potential for the postholder to make a big difference. 

You’ll be joining a supportive, collaborative team, with a culture that values learning and experimentation. You will be encouraged and supported to take risks and to learn and develop, and you will enjoy plenty of autonomy.  You’ll have the opportunity to contribute across a wide range of areas too. 

This is a really varied and interesting role, in which you can learn and grow. If you think you could do the job, but can’t tick all the boxes, apply anyway and tell us where you’d need support. 

We welcome applications from groups currently under-represented in our organisation including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and  are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to Reach Volunteering. 

Benefits include: 

  • Flexible working. This role is offered at 21 – 35 hours. Compressed hours and other options negotiable

  • 26 days holiday, plus 3 bonus days between Christmas and New Year (fte)

  • 6 volunteering days per year (fte)

  • Pension (5% of salary)


Application process

To apply, please review the full job description and person specification and then answer the four questions listed below, using the link on our website

We want to make our recruitment process as fair as possible, and to reduce biases. We will be shortlisting based on your response to the questions in the application form, using ‘blinding’ and ‘chunking’ processes. You can read more about our approach in our blog 'Ditching CVs and Cover letters'

For these reasons, please ensure that each of your responses stands on its own and does not rely on information from your other answers.

Application questions

Please imagine yourself in the role of Head of Marketing and Communications at Reach, when answering questions 1 - 3

Question 1

It’s the early days of the pandemic. Write two short paragraphs for our newsletter and two social media posts encouraging charities to register a volunteer role with us. 

Points to consider:

- volunteering has surged (combination of good will and furloughed staff)

- charities have new needs, such as moving their operations online *

(Circa 250 words)


Question 2

If you didn’t have a lot of resources or time, what three things would you plan for Volunteers' Week, and why? 

(Circa 250 words)


Question 3

We want to evolve how we use stories (case studies) in our marketing communications. Please outline three kinds of stories you would prioritise in the next few months and explain why you have chosen them. 

(Circa 250 words)


Question 4

Why do you want this role and why now? What skills do you want to develop in the role? 

(Circa 250 words)


Deadline for applications: 6 July, 8am

Shortlisted candidates invited for interview: 8 July

First stage interviews (remote): 12 - 14 July

Second stage interviews (face to face in London, if circumstances permit): 19 - 20 July

Initial interviews will take place via Zoom. If you have any accessibility requirements, either on or off-line, please let us know and we will do our best to accommodate them.

More about Reach Volunteering
Reach Volunteering

Reach Volunteering is the leading  skills-based volunteering charity in the UK. We run an online community that enables volunteers to find... Read more

Refreshed on: 25 June 2021
Closed date: 06 July 2021
Tags: Communications, PR, Marketing

The client requests no contact from agencies or media sales.