In this wide ranging role you will develope and manage our innovative and successful service, connecting people who want to volunteer their expertise with social purpose organisations.
About Reach Volunteering
We are a small charity which makes a big impact on a national level on key issues such as board diversity, support for grassroots groups and harnessing people’s desire to make a difference. We are proud to say that we are the leading source of trustees and skills-based volunteers in the sector
This is an exciting time to be joining Reach: the pandemic created a surge in people wanting to volunteer their skills, and in social purpose organisations looking for volunteers with expertise to help them navigate changes. And strong diverse governace is top of the agenda. Reach sits at the heart of these changes, and with our effective digital service, we are in a good position to keep scaling and deepening our impact.
We are a friendly, deeply collaborative team of 10 staff, supported by many amazing volunteers and freelancers. The team are encouraged and supported to take risks and to learn and develop, and enjoy plenty of autonomy. You will be able to draw on the expertise and enthusiasm of a team that uses a service design approach, and has a user-centred mindset.
Reach Volunteering is committed to becoming a more diverse, inclusive and equal organisation, and to helping to increase equity, diversity and inclusion in civil society. We have put equity at the heart of our new vision, values and beliefs. See more about this on our website
About the role
The Head of Service and Operations brings focus, structure and momentum to our service and adds strategic capacity to our team.
Working in collaboration with the CEO, Head of Digital, and Head of Marketing and Communications, you will develop and manage our matching service, so that it:
Inspiries and enables people to volunteer their expertise to causes they care about.
Supportis social purpose organisations to extend their capacity and build capability through skills-based volunteers and trustees.
You will be responsible for all (non digital) aspects of delivery, such as managing the staff and volunteer service team, championing the needs of our users, refining policies and procedures, and collecting and analysing performance and outcome data. You will lead on, or contribute to, specific projects, for example, a programme to focus support for grassroots groups.
As a key member of the senior management team you will deputise for the CEO, contribute to strategic planning, lead on organisation-wide policy development and represent Reach at events. In consultation with the CEO, you will lead one or more operational functions such as finance or HR.
We are looking for someone who has senior management experience, ideally within a service delivery context. You will have experience of, and a passion for, working with a digital service or project.
Charity sector experience is a plus, but not essential. More important is that you bring enthusiasm for working at Reach, have a strong personal commitment to equity, diversity and inclusion, and that you share our values - bold and experimental, people-centred, collaborative and honest.
We are also looking for people with the following qualities:
- Sense of Ownership
- User focus
- Learning focused
- Excellent communication
We welcome candidates of all backgrounds, identities and experiences. We would particularly welcome applications from candidates who are disabled, Black, Asian or from other minoritised communities, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are under-represented on our staff team. Please see more on our website.
Why join Reach?
We have a positive, open and supportive culture, and a very collaborative way of working.
We have a strong commitment to becoming a more equal, diverse and inclusive organisation, and supporting other organisations to do the same.
We welcome flexible working. This role is offered at 28 – 35 hours. Other options include compressed hours, flexi time, nine day fortnights and other arrangements.
Other benefits include 26 days holidays, plus 3 bonus days at Christmas (plus Bank Holidays); 6 days volunteering leave per annum, pension contributions at 5 per cent.