London, Greater London
£23,001 per year
Contract, Full-time
Job description

Support Officer

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

Join our team as a Support Officer

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.


The role

We have a fantastic opportunity for a Support Officer to join us in our Hackney based supported housing service for young individuals with complex needs. From day one you will work as part of a small, close-knit team to provide exceptional support and prepare the clients for independent living and a positive move on.

Location: Elderfield Road, Hackney
Salary: £23,001 per annum
Contract: Full time 6 month FTC with potential to become permanent
Shifts: Week 1: 4 day week, Week 2: 6 day week alternating. Friday–Monday: 10:00am – 6:00pm. Tuesday-Thursday: 8:00am – 4:30pm or 12:30pm – 8:30pm. Required to work every other weekend.

Your responsibilities will include:

  • Carry out assessment to identify and prioritise needs
  • Use SMART goal planning to provide needs led holistic support
  • Develop and maintain positive links with clients and key stakeholders
  • Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
  • Support customers to develop the necessary skills to live independently, and to access training, education and work

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:

  • Experience of working with vulnerable children and adults with complex needs
  • Good communication skills and the ability to engage with, and respect the needs of vulnerable people
  • Knowledge of the housing sector including benefit applications
  • Strong IT skills to manage and maintain administration and recording systems
  • Good knowledge of policies & procedures, including: Safeguarding, Health & Safety, Customer Care

The offer

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
• Salary: £23,001 per annum
• Your holidays are important to us. Take up to 28 days annual leave
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us

 As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Refreshed on: 17 February 2021
Closed date: 19 March 2021
Tags: Support Worker