Hertfordshire (Hybrid)
£37,117 per year
Permanent, Full-time
Job description

Job Title: Advocacy Service Manager

Location: Hertfordshire (hybrid working will be considered)

Salary: £37,117 per annum

Contract type: Permanent

Hours: Full Time, 37.5 hours per week (on a rota basis two evenings a week until 8pm and on-call rota one in every three weeks)

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge is recruiting for an advocacy service manager to manage advocacy services, in line with Refuge’s policies and procedures and quality management system. In this role you will be providing line management and support to staff and will support staff to deliver support and safety planning to survivors of domestic violence and their children in crisis using our services. 

This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

You will also be responsible for ensuring that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained.  The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team. Members of the management team are required to participate with other managers in an out-of-hours management service.

We are looking for candidate with of experience of managing and developing teams and individuals, experience of managing complex casework, including issues such as child abuse, mental health, substance abuse, working with trauma in adults and children and crisis intervention and proven experience of advocating for clients.


Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.


Other information

Closing Date: Monday 06 June 2022 at 09.00 am

Virtual Interview Date: Monday 13 June 2022

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Posted on: 17 May 2022
Closed date: 06 June 2022 at 09:00
Job ref: 0785
Tags: Social Care/Development, Social Work

The client requests no contact from agencies or media sales.