London, Greater London
£53,598 per year
Permanent, Full-time
Job description

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 7,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

Do you want to help build a world free from domestic abuse? Are you an inspiring and experienced senior manager? Do you have demonstrable experience of leading and managing services for domestic abuse and other forms of gender based violence. If yes, this role could be perfect for you.

Refuge, an award winning national charity, is recruiting a Head of Operations to join the operations management team. This post is an exciting opportunity to play a vital role in supportiung the director of service delivery to lead an effective and cohesive operational management team to oversee the development and delivery of specialist operational services for survivors, ensuring that all staff provide the highest standards of support, that all contract requirements are fully met and that services are shaped by the needs of service users.


Working in conjuction with the other two heads of operations and the director you will manage a calendar of operational management review and strategic oversight meetings with relevant operational staff and managers, the performance team and where appropriate invited external colleagues in the areas of Child Safeguarding, Adult Safeguarding, and Service Audit and Performance Management to ensure reflection, learnings and continuous improvement with programmed actions.

You will also be responsible for delivering required performance with compliance to all specifications to all projects and contracts ensuring proactive monitoring and project management  


Competitive salary offering annual progression within points of the salary grade, 28 days annual leave plus bank holiday increasing to 30 days, pension scheme with Royal London pension that includes a 6% Employer contribution, comprehensive EAP, cycle to work scheme, pension sacrifice scheme

Other information

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black and minority ethnic communities, who are currently under represented in the senior operational management team.

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 9:00am Monday 05 July 2021

Interview Date:TBC

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Refreshed on: 25 June 2021
Closed date: 05 July 2021
Job ref: 0430
Tags: Advice, Information, Operations