London, Greater London
Volunteer- Expenses up to £9
Job description

Refuge is the country’s largest single provider of specialist accommodation and support to women and children escaping domestic abuse – a national lifeline for up to 90,000 women and children every year.  Refuge provides safe, emergency accommodation through a network of refuges throughout the country and runs the Freephone 24-Hour National Domestic Abuse Helpline taking 400 calls every day.

We are recruiting female* volunteers for the National Domestic Abuse Helpline, who will be responsible for providing support, information and a listening ear to women experiencing domestic abuse and to those seeking help on her behalf. The role involves discussing the options available and, if appropriate, referring callers on to refuges and other sources of help and information.

Our volunteers are essential in enabling us to meet the demand for the Helpline service and are a fully integrated part of the team. This is a stimulating role that offers positive challenges and rewards to the right applicants.

You will have an awareness of domestic abuse issues, together with the ability to assess the needs of callers to the Helpline. In addition you will possess excellent communication and interpersonal skills combined with empathy and sensitivity. You will be well organised and have good administrative skills. We particularly welcome applications from fluent (or near fluent) speakers of other languages and British Sign Language. A high standard of spoken and written English are also required.

Volunteers will be required to cover a weekly 4 hour shift at Refuges’ head office in Tower Hill.  Helpline volunteer training and the experience offered by the role provide a good grounding for anyone interested in moving into the sector professionally. In the last year, a third of volunteers who have completed their volunteering commitment have gone on to work within Refuge services.

Unfortunately we are unable to accept applications from individuals connected to direct funders of the National Domestic Abuse Helpline.

Training Program

Applicants must be able to attend 100% of the training program prior to volunteering on the Helpline. The mandatory training programme will take place on the following dates:

Monday 27th April, Tuesday 28th April, Wednesday 29th April, Friday 1st May and Saturday 2nd May 2020

Training will take place from 9.30am until 4.30pm at Refuge’s head office in Tower Hill.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. 

Closing date:    9 March 2020                          

Interview date:  W/C 30th March 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.  This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Posted on: 20 February 2020
Closed date: 09 March 2020
Job ref: 0131
Tags: Social Care/Development, Volunteer Management

The client requests no contact from agencies or media sales.