London, Greater London
£27,033 per annum
Permanent, Full-time
Job description

IT Second Line Support

Location: Head Office, London

Salary: £27,033 per annum

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

This role will help to support the entire IT and Communication functions within head office and regional domestic violence services.

This role will support end users by providing a service desk to ensure a high level of support, availability and integrity of IT systems, including Desktop and Server technologies. Providing first and second level assistance to all users, this role will coordinate call resolutions with other IT staff and third-party suppliers to resolve problems as quickly as possible, ensuring minimum impact on business.

We are looking for an individual with experience providing support in a Microsoft server/desktop environment, who has knowledge of upgrading and troubleshooting PC hardware, providing technical support in an Ethernet environment and an appreciation of hardware compatibility and networking issues.

Knowledge of Exchange 2010 servers, Outlook 2010 and a knowledge of Windows Server 2008 are essential, as is the ability to prioritise workload and communicate effectively to both technical and non-technical staff. 

An appreciation of and commitment to the aims and objectives of Refuge are a must.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9.00am 31st August 2021

Interview Date: TBC

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role

More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Refreshed on: 18 August 2021
Closed date: 30 September 2021
Job ref: 0487
Tags: IT, Social Care/Development