London, Greater London
£47,760 - £53,067 per year
Permanent, Full-time
Job description

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The post holder will provide leadership, line management and operational support to service managers, who are responsible for a range of services across the country.  These include  safe emergency accommodation through refuges in secret locations across the country; community-based outreach services; culturally specific services for women from South Asian, African and Caribbean, Eastern European and Vietnamese backgrounds; independent advocacy services for women at the highest risk of serious injury and homicide; a range of single point of access services for women, children and men experiencing all forms of violence across entire regions; and the Freephone 24 Hour National Domestic Violence Helpline, run in partnership with Women’s Aid. 

As a member of the senior operational management team, the post holder will be required to participate with the other senior operations managers in an out-of-hours service. The post holder must have the ability to travel regularly across all of Refuge’s services, including rural locations. The Senior operations manager will also contribute to the strategic development and implementation of Refuge’s operational procedures and quality management system.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black and minority ethnic communities, who are currently under represented in the senior operational management team.

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 10 November 2020

Interview Date: 18 November 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Refreshed on: 01 November 2020
Closed date: 10 November 2020
Job ref: 0293
Tags: Management, Operations

The client requests no contact from agencies or media sales.