Greater London
£38,708 per year
Permanent, Full-time
Job description

Service Manager

Salary: £38,708 per annum

Location: Kingston, South-West London

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit our website.

This role requires an exceptional individual who wants to make a difference. You will be responsible for managing the delivery and development of high-quality independent advocacy, early intervention, and refuge services to victims escaping domestic and sexual violence. You will manage and motivate a team of specialist domestic violence workers including independent domestic violence advocates, early intervention  workers,, children’s support workers and refuge workers, supported by a deputy service manager. Responsible for overseeing demanding caseloads to deliver positive outcomes for our clients, this role will work pro-actively in partnership with other agencies, ensuring a coordinated community response and service to protect survivors and their children.

You will bring to this role significant experience of providing practical and emotional support to survivors of domestic violence and management of a similar service. With an ability to develop, sustain, and evaluate joint work between agencies, you will be a strong communicator, able to establish good working relationships and negotiate effectively. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence.

As a member of the management team, the post holder will take part in an out of hours on call rota. You will manage the out of hour’s emergency on call service and be available to manage out of hours emergencies.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme with People’s Pension that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing date: 9.00am on 7th July 2021                                  

Interview date: 19th July 2021        

This is a permanent, full time position working 37.5 hours per week. 

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We particularly welcome applications from Black, Asian and minoritized groups. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about REFUGE

At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more

Refreshed on: 27 June 2021
Closed date: 07 July 2021
Job ref: 0423
Tags: Management, Advocacy

The client requests no contact from agencies or media sales.