Refugee Council
Croydon, Greater London
Permanent, Full-time
Job description

The Children’s Section is responsible for delivering services to separated children seeking asylum and refugee children. The Section also leads on raising the profile of our clients and advocates on their behalf. Supporting this work, the Section also promotes good practice to statutory and voluntary agencies and seeks to influence government to national level.

The Children’s Section is made up of a variety of specialist projects with experienced advisers delivering a range of services around England, including surgeries, casework, outreach, and an advice line. The main office in Croydon is at the core of the Children’s Section, providing support for children and as a point of contact for the other offices around the country. The Refugee Council Children’s Section has offices in Kent, London, Luton, Leeds, Birmingham, Brighton, Bristol and Manchester.

Purpose of the Job 

The Administrative Support Assistant will offer administrative support to the Office Manager and wider Children’s Section team and will be available for a range of comprehensive tasks, contributing to the functioning of a busy frontline service. The post holder will have an approachable and flexible attitude, be calm and efficient in their work, and have good attention to detail.

Main duties and responsibilities

  1. Inputting confidential client data onto the team’s database and other systems in an accurate and timely manner;
  2. Assessing incoming referrals for any immediate child welfare concerns and raising issues with a senior member of staff;
  3. Monitoring and processing all new referrals for unaccompanied children claiming asylum in England and liaising with referral agencies (e.g. Home Office, social services) to ensure information is accurate and complete;
  4. Arranging internal and external meetings and training;
  5. Inducting new volunteers on internal Children’s Section IT and database processes;
  6. Liaising with external providers for general office maintenance;
  7. Managing petty cash as requested;

Additional Information

Health & Safety

The post holder is responsible for:

Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues, volunteers, clients, and others health and safety whilst at work.

Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures including evacuation procedures at your workplace.

Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk.


In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.

Equal Opportunities Statement

As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Personal Effectiveness

With the support of their manager, the post-holder will need to effectively manage their own workload and medium and long-term plans and objectives.

Flexible Working

This job is suitable for some home working subject to prior authorisation.

This post is exempt from the Rehabilitation of Offenders Act 1974. Therefore, all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared at the application stage. An offer of employment is subject to a satisfactory Disclosure and Barring Service check. Repeat checks are initiated every two years.

Posted on: 13 July 2021
Closed date: 25 July 2021
Tags: Admin