Client Data Systems Developer (Post no: NK865)

All of the Refugee Council’s services are underpinned by its client database, In-form, built on Salesforce. The Client Data Systems Developer will play a crucial role in developing and implementing the In-Form development strategy, in line with the wider Client Data and Impact strategy. The team is comprised of this role and two Database and Information Officers, and is led by the Client Data and Impact Manager.

The Refugee Council also currently uses data analysis tools (QlikView) for providing statistics and reports on our clients and services, and this role will be responsible for taking forward the production of dashboards and other data visualisations. Working closely with other colleagues in the In-Form Team, the role will ensure that data systems are as efficient and effective as possible to help Refugee Council meet its strategic objectives, deliver more services to refugees in need of support, and provide robust data for reporting and to support income generation and advocacy.

This role will oversee client data management practice and ensure these comply with legislation, recognised quality standards (ISO 27001 Information Security Standards and GDPR), and direction set by the Corporate Strategic Information Management Group and Senior Management Team.

Location: Flexible (one to two days per week from one of our larger offices, Stratford (London), Leeds, Sheffield)

Main Duties and Responsibilities:

1. Database Development
   • Lead strategic development of In-Form and reporting systems for the Refugee Council in line with the broader team strategy, acting as Product Owner for the database.
   • Devise specifications for system build by working with Heads of Service, service managers and other staff to define and develop data, system and report requirements.
2. Reporting and Data Visualisation
   • Provide an efficient internal data request service with accurate regular and ad hoc reports for colleagues including quarterly reporting and data for funding bids and reports, using SQL or other analytical and reporting software as required.
3. System Management and Administration
   • Work closely with other members of the team, including training and support, to ensure reliable and robust systems for the management and administration of In-Form and manage system risks, including on security and sustainability of data systems.
4. General Responsibilities
   • Ensure activities remain in line with agreed budgets and resources, escalating any issues.

For further information and to apply, please visit our website via the 'Apply' button.

Closing date: Friday 1st December 2023.