Stratford, Greater London
£41,607 (Grade 9)
Permanent, Full-time
Job description

The Refugee Council works in the UK with asylum seekers and refugees. Our operational teams work in various locations in England, providing advice and specialist assistance to enable people to live with safety and dignity and to rebuild their lives in the UK. This includes supporting people seeking asylum to navigate the complex asylum system by providing them with information and assistance to engage with the Home Office and legal representatives, and assisting refugees and people seeking asylum to access key services, including housing, welfare benefits, health, education and employment.

Purpose of the Job

The Therapeutic Service enables people seeking asylum and refugees who present with mental distress to secure the specialist support and/or skills to de-escalate the crisis of mental ill health and engage with their asylum or integration journey. The service provides one-to-one and group therapy through a team of multi-disciplinary psychological therapists to asylum seekers and refugees presenting with mental distress.

The team has an established psychosocial therapeutic care model that addresses clients’ diverse needs, such as people who are survivors of torture and organised violence; have experienced serious and/or acute mental health issues; are suffering from trauma or post-traumatic stress disorder or are experiencing tremendous stress, anxiety or depression and other disabling psychological conditions; are likely to become isolated, anxious, depressed, etc. during the process of seeking asylum, integration or resettlement; and those whose mental wellbeing is at risk.

The Operations Manager of Therapeutic Services will work with the Head of Therapeutic Services to deliver effective services in London and across the regions.

Main Duties and Responsibilities

Service Management and Development

  • Provide line management to a team of therapeutic staff on their day-to-day work, supporting them to do their work safely and effectively and providing them with regular supervision according to RC procedures.
  • Support the delivery of therapeutic services to separated children, refugee families, people seeking asylum and refugees, using the therapeutic approach model of intervention to provide high-quality services.
  • Support the Head of Therapeutic Services with strategic development and service implementation. Work with the Head of Therapeutic Service to draw up service budgets.
  • Manage objectives to be achieved by the therapeutic team, including project outcomes and impact measurement, and ensure that these support the achievement of the Refugee Council’s strategic objectives.
  • Take the lead in safeguarding, ensuring all staff are familiar with safeguarding procedures and receive regular safeguarding training.

Staff & Volunteer Management

  • Be responsible for the recruitment and training of a team of therapists and supporting staff in accordance with service needs and funding requirements.
  • Line manage and provide regular management supervision to project managers and staff in London and across the regions.
  • Support staff and volunteers and manage performance, ensuring that they are well motivated and receive consistent and regular supervision in line with Refugee Council policies.
  • Provide good leadership to the Therapeutic Services, ensuring staff and volunteers are used effectively to maximise the delivery of the teams’ objectives.
  • Help staff to manage the emotional impact of the work by directly supporting them and ensuring the provision of appropriate external clinical supervision across the service.

Service Delivery

  • Develop, implement and maintain the delivery of effective therapeutic services in accordance with the Refugee Council’s strategic objectives and services strategy.
  • Implement multiple projects across England effectively to meet their objectives, ensuring that outcomes are met and collating appropriate date for reporting back to funders.
  • Establish and maintain effective referral pathways and cross-referrals with other internal Refugee Council teams and external partners of refugees and people seeking asylum with mental health and wellbeing needs.
  • Work closely with project administrators to ensure the project procedures and process are clearly defined and in place.

Additional Information

Health & Safety

The post-holder is responsible for:

  • Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues’, volunteers’, clients’ and others’ health and safety whilst at work.
  • Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures, including evacuation procedures at your workplace.
  • Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk.


In order to deliver services effectively, a degree of flexibility is needed, and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.

For further information and to apply, please visit our website via the Apply button.

Closing date: 10 October 2021.

As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Posted on: 16 September 2021
Closed date: 10 October 2021
Tags: Management, Operations