England, United Kingdom
£18,832.80 pro rata
Contract, Part-time, 4 days per week
Job description

Location: Hull

Salary: Grade 4

Contract type: 4 days per week - Fixed Term until 30th May 2022

The Refugee Council works in the UK with asylum seekers and refugees. Our operational teams based in various locations in England provide advice and assistance across a wide range of issues, including helping asylum seekers through the complexities of the asylum system, addressing issues of destitution and assisting refugees and asylum seekers to access key services including housing, welfare benefits, health, education and employment.

We operate four main teams, Resettlement, Therapeutic, Integration and Unaccompanied Children’s teams. Our teams work with relevant agencies including the Home Office, Refugee Community Organisations, Local Authorities, Legal Service Providers, Housing Providers, Health Institutions, Job Centre Plus and other mainstream service providers.

The Social Integration Assistant is a newly created post within the Integration Services team at the Refugee Council. The Integration Services team works with newly recognised refugees during the often difficult process of transitioning from asylum support to mainstream services. It focuses its support in helping individuals and families struggling to rebuild their lives in a new and unfamiliar country.

The team’s Integration Advisers work with those who have just been granted status and seeks to address urgent issues relating to housing, welfare and health. Our Employment Advisers are there to help people who have been here slightly longer and are at the stage where they are ready to take the next steps towards employment and financial independence. The Social Integration Assistant will provide a link between these two support elements. The postholder will work with the broader team. The delivery of a Conversation Club will be central to the initial engagement with topics for further activities, workshops and events decided by the group depending on their identified needs.

Main Duties and Responsibilities

Social Integration delivery

  • To develop and initiate weekly Conversation Club group sessions for refugees looking to improve their English, improve their understanding of the systems and culture in the UK and overcome challenges they may be experiencing as a result of being granted refugee status.
  • To facilitate the delivery of the weekly Conversation Clubs in a friendly, supportive and collaborative manner ensuring that all participants have a voice and feel fully engaged in sharing their aspirations and challenges and are helped to define and shape the kind support they feel they would benefit from.
  • To carry our social integration assessments with all new learners in order to create personal plans
  • To support Social Integration Coordinator with social integration activities which build on participants’ assets, is client led and encourages peer volunteering and leadership.
  • To elicit client feedback and input (using a range of mechanisms) in the identification and development of workshops and activities which meet their needs.
  • To develop a good understanding of the issues affecting newly recognised refugees and the barriers that can prevent them from integrating effectively
  • To support individuals (with the assistance of volunteers) to progress towards achieving their personal goals and aspirations. Being clear about when to refer to specialist advice and support services (internally and externally) where issues are identified that fall beyond the scope of the project.
  • To develop a comprehensive range of workshops for the Conversation Clubs that address common issues relating to areas such as housing, health, welfare, wellbeing, education, families, education, training and employment.
  • To focus on the delivery activities and lessons that can improve the English language levels of participants during their daily lives especially where it can support individuals to better advocate for themselves.
  • To support Social Integration Coordinator with organising a range of outings and events which allow participants to engage in areas of life they might otherwise miss out on. This is likely to include areas such as art & cultural activities, exercise, sports, wellbeing activities, and other opportunities to mix and socialise with people ideally from a range of backgrounds.


  • To support Social Integration coordinator in creating effective relationships within the refugee sector and wider voluntary sector to ensure our clients have access to the support we offer but will also allow us to access high quality and effective support through other specialist agencies and services.
  • To deliver services in a manner that is convenient for our clients and appropriate to their specific needs. This may mean delivering on an outreach bases from a variety of locations across Hull
  • To work effectively with colleagues to ensure that we are providing a joined up service that supports individuals on their journey towards building a more positive future.
  • To supervise volunteers who will play a role in supporting the post holder in the delivery of conversation classes

Equalities and Diversity

  • To provide services with due regard for equalities and for meeting the needs of all potential and actual service users. Ensuring advice services are delivered in ways which are fully accessible and in a language that they can understand
  • To ensure volunteers act as advocates for new refugees with special needs, ensuring these are taken into account by other agencies
  • To gain understanding of different perspectives in order to work creatively and effectively with people from all cultures
  • To work with respect and tolerance for all colleagues, refugees and contacts, and to value diversity and difference


  • To manage the workload and be self-administering
  • To support service delivery in ensuring that targets are met
  • To register clients, accurately input relevant information to client’s files as well as Refugee Council database system
  • To carry out any other duties appropriate to grade and role
  • To work across various locations and to travel inside and outside the region from time to time

Additional Information

Health & Safety

The post holder is responsible for:

Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues, volunteers, clients and others health and safety whilst at work.

Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures including evacuation procedures at your workplace.

Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk.


In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.

Equal Opportunities Statement

 As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Working at the Refugee Council

A commitment to the work of the Refugee Council.

Personal Effectiveness

With the support of their manager the post-holder will need to effectively manage their own workload and medium and long-term plans and objectives.

To apply, please visit our website via the Apply button.

Posted on: 20 April 2021
Closed date: 03 May 2021
Tags: Advice, Information, Support Worker