London, Greater London
£24,000 - £26,000 per year (pro rata)
Contract, Part-time
Job description

We are seeking a coordinator for our educational mentoring programme for young refugees and asylum seekers. The coordinator will oversee our West London mentoring hub by recruiting and training volunteer mentors and matching them to young people needing additional educational support.

Reports to: Head of Educational Mentoring

Staff responsibility: Responsible for volunteer mentors

Hours: Part time - 3 days per week

Contract: Maternity Cover - likely to start at end of March 2020

Location: Willesden Junction (London), with travel across London


You must have a visa that allows you to work in the UK for the duration of this contract to apply for this job.

To apply, please submit a tailored CV and cover letter through CharityJob by 9am on Friday 21st February. Shortlisted candidates will be required to do a short, first round task. Having reviewed the submitted tasks, we will make a further shortlist for interviews, which will take place in RSN’s office on Monday 9th March.

In the cover letter (maximum 2 pages of A4) please explain how your experience addresses all the competencies in section 5 (person specification) below.

We particularly welcome applications from people with refugee backgrounds.


At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful futures. Led byo urethosandvalues ,wedothisbysupportingyoungrefugeesandasylum seekers to access, remain and progress in education.

Currently over 500 young people each year benefit from our core programmes: educational mentoring, access to higher education, specialist education and wellbeing support and our new values-based leadership course. Alongside our direct work with young people, we undertake research and consultancy and provide training, ensuring that the voices of young refugees and asylum seekers are heard by those whose decisions affect their lives. C lick here to read our latest impact report to find out more.


The mentoring coordinator’s mission is to run a successful educational mentoring programme in our West London hub.

A key component of this work is building and maintaining relationships with partner organisations including both those that refer young people to RSN and other specialist support services that RSN can refer young people onto. The mentoring coordinator will recruit, train and support volunteer mentors, and conduct initial assessments with unaccompanied asylum-seeking and refugee young people referred to the project. They will be responsible for matching young people with mentors and supporting the mentoring pairs, maintaining the project database and monitoring the effectiveness of the project including feedback to funders and trustees.

The post holder will be skilled at building relationships with a diverse group of stakeholders including vulnerable young people, teachers and social workers and will be able to represent RSN with external partners. They will enjoy working as part of a small and dynamic team, but will need to be a confident independent decision maker and able to run their mentoring hub on a day to day basis in London. The post holder will need to be a good administrator: to maintain accurate records and monitor the outcomes of the mentoring relationships, dealing with any concerns in a timely and constructive manner. This role will be based in London (our head office is at Willesden Junction) and will require travel around the city. The role may require attendance at trainings and meetings in the evening.

The mentoring coordinator will be required to deliver the following outcomes:

Outcome 1: The mentoring hub receives a minimum of 30 appropriate referrals of unaccompanied asylum-seeking and refugee young people interested in educational mentoring.

  • Maintain and develop strong relationships with existing referral partners and develop relationships with new referral partners.

  • Ensure that referral partners are kept up to date with information about the mentoring scheme, are supported to make referrals on an ongoing basis, and any problems are dealt with swiftly.

  • Liaise with college tutors and other education providers to keep up to date on educational opportunities available for young people on the mentoring scheme.

  • Produce end of year reports for referring organisations at the end of each academic year to demonstrate the progress and activities of the young people referred from their institution that year.

  • Represent RSN at local stakeholder meetings.

Outcome 2: The mentoring hub has a minimum of 30 high quality, trained volunteer educational mentors, so all assessed asylum-seeking and refugee young people can receive mentoring support.

  • Identify potential sources of volunteer mentors, such as community and faith groups, and develop relationships with these groups to facilitate a sufficient number of volunteers onto the programme.

  • Process all incoming volunteer mentor enquiries and applications, take up external references, arrange interviews and undertake child protection checks for all candidates.

  • Coordinate, organise and lead mentor training sessions for successful mentor applicants.

  • Coordinate and organise our mentor development programme, ensuring that current mentors are receiving additional relevant training and input from RSN, as well as social events.

Outcome 3: A minimum of 80% of unaccompanied asylum-seeking and refugee young people in the mentoring project meet their educational goals and have a positive mentoring experience.

  • Process all incoming referrals of young people, and carry out initial assessments with young people.

  • Ensure all mentors use the online feedback form on a weekly basis, monitor incoming feedback and identify areas where support is needed, responding as appropriate, and referring serious issues to the programmes manager.

  • Initiate contact with all mentors on a regular basis to ensure that they feel well supported and have the opportunity to raise any broader concerns or questions.

  • Maintain regular contact with all young people being mentored, ensuring their expectations are being met and that they have opportunities to raise any concerns or challenges they are facing (providing follow-up support where necessary).

  • At all times ensure compliance with our safeguarding responsibility.

Outcome 4: All records of mentors and mentees are kept up-to-date, ensuring that information about our work with the young people can be accessed quickly, both for safeguarding purposes and for monitoring and evaluation.

  • Ensure the project database is kept up to date at all times with mentor, mentee and referral partner details.

  • Ensure contact logs are maintained for each young person and that educational placements and progress are recorded.

  • Conduct 6-monthly face to face reviews with all mentor pairs, and analyse data as appropriate.

  • Conduct end of year reviews with all referral partners to monitor the young person’s educational progress.

Outcome 5: The Head of Educational Mentoring receives appropriate support and information to enable the strategic growth of the mentoring hub.

  • Locate funding opportunities within the hub area and share with the programmes manager.

  • Contribute to other projects as appropriate e.g. contribution to communications, policy and research etc.

  • Any other reasonable task requested by the Head of Educational Mentoring.


In order to achieve this role’s mission and deliver the above outcomes, we would like candidates to demonstrate the following competencies:

Competency 1: Work with young people

  • Can display a track record of working with vulnerable young people from a variety of backgrounds, evidencing an ability to sensitively explore and understand a young person’s needs, and provide appropriate support, helping them to build resilience.

  • Deals promptly and calmly with safeguarding concerns as they arise and follows RSN’s child protection and safeguarding processes accurately.

Competency 2: Work with volunteers and external agencies

  • Communicates professionally, promptly and warmly with volunteer mentors and partner organisations, including schools, colleges and social services. Able to ask appropriate questions to elicit information to make informed decisions, and explain information succinctly and compellingly.

  • Is able to engage an audience when delivering volunteer training - communicates accurately, clearly, demonstrating technical expertise and passion for the issues.

Competency 3: Written and verbal communication skills

  • Can display excellent verbal communication skills with a range of audiences - from those with very little English to senior staff within referring organisations.

  • Writes clearly, accurately and appropriately for a range of audiences.

Competency 4: Administration & Record Keeping

  • Has excellent administration and record keeping skills, and ability to use a database.

Competency 5: Knowledge

  • Demonstrates a strong understanding of the refugee/education/youth sectors in which RSN operates, and proactively seeks to develop and maintain technical knowledge in these areas.

Competency 6: Personal working style

  • Works well independently and is confident to take decisions on their own, whilst recognising situations where it is appropriate to discuss with their line manager or the wider team.
  • Prioritises actions appropriately when juggling competing deadlines.

  • Maintains stable performance when under heavy pressure or stress, demonstrating strong willingness and internal motivation to work hard and get the job done.

  • Takes the initiative to reflect critically on their own performance and develop improvement strategies.

Competency 7: Team working

  • Contributes to a positive working environment by taking time to build relationships with everyone they engage with through this role, being helpful, kind and sensitive to their needs.

  • Has sufficient IT knowledge to work effectively on the RSN team. Eg: able to use, or quickly pick up, google drive, whatsapp, google hangouts, CiviCRM.

  • Participates actively in group supervisions and team meetings.

Competency 8: Self-care

  • Has developed and practices effective self-care to avoid burnout, including the ability to maintain appropriate boundaries in order to keep workload at a sustainable level.

Competency 9: Ethos

  • Is passionate about RSN’s vision enabling young refugees to build more hopeful futures through education. Is inspired by the possibility of positive change and committed to nurturing hope within their sphere of influence.

  • Motivated by personal core beliefs (whether Christian or not) and values being part of an organisation which is founded on, and seeking to outwork, the Christian faith.


RSN is committed to promoting equal opportunities in employment. Any job applicants will, except in circumstances justifying different treatment that are not unlawful (for example to comply with an occupational requirement), receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

If you feel you would require reasonable adjustments in order to carry out the role or attend an interview at RSN due to a disability, caring responsibilities or any other reason, please give details in your cover letter or get in touch with Andrew, the Head of Educational Mentoring, to discuss further.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 does not apply to posts where there is access to children. This means that applicants for employment which involves working with children and young people must disclose any criminal record. If your application is successful, you are required to make these disclosures and consent to Refugee Support Network verifying the accuracy of your response with the Disclosure and Barring Service (DBS). References will be taken up and a DBS check carried out for the successful candidates, but as part of our safer recruitment policy all shortlisted candidates are required to complete a Self Disclosure form before interviews.

More about Refugee Support Network
Refugee Support Network

At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful... Read more

Posted on: 07 February 2020
Closed date: 21 February 2020
Job ref: MCWL
Tags: Admin, Volunteer Management

The client requests no contact from agencies or media sales.