Cambridge, Cambridgeshire Peterborough, Peterborough

£24000 pro rata

contract,part-time

About the organisation

At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful... Read more

Job Description

We are seeking a coordinator for our educational mentoring programme for young refugees and asylum seekers. The coordinator will set up and oversee our East of England mentoring hub by recruiting and training volunteer mentors and matching them to young people needing additional educational support.

JOB TITLE:                        Mentoring coordinator
REPORTS TO:                     Mentoring programmes manager
STAFF RESPONSIBILITY:  Responsible for volunteer mentors
HOURS:                               Part time – 3 days per week

SALARY:                             £24,000 pro rata
CONTRACT:                       1 year contract with initial 3 month probation, renewal subject to funding
LOCATION:                         East of England (Peterborough and Cambridge)

Job Purpose:

At Refugee Support Network, we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful futures through accessing, remaining and progressing in education. To this end, our aim is to provide and facilitate educational opportunities for every young person who enters the UK as an unaccompanied minor – be they refugees, asylum seekers, trafficking or torture survivors – regardless of whether or not they are given permanent leave to remain in the UK.

At present we work with over 400 unaccompanied young refugees, asylum seekers, survivors of trafficking and torture across London, Oxford and Birmingham, providing in-depth, personalised education support through our three core programme areas:

  • Educational mentoring: mobilising community volunteers to provide bespoke 1:1 educational mentoring to unaccompanied minors

  • Access to higher education: promoting inclusion and opportunities for displaced young people who have the academic potential to attend university, but who are excluded from doing so because of their immigration status.

  • Specialist education support: Providing additional advice, guidance and psychosocial wellbeing support to young refugees or asylum seekers who are NEET, or facing significant barriers to educational progression

Alongside our direct work with young people, each programme has a training and capacity building component, equipping other professionals to promote and facilitate inclusion for these groups of young people.  We also carry out applied, young person centred research on the issues we work on, enabling young people to make their voices heard by the decision makers who shape their lives.

The mentoring coordinator will set up and run our educational mentoring programme in the East of England (Peterborough and Cambridge). A key component of this work is building and maintaining relationships with partner organisations including both those that refer young people to RSN and other specialist support services that RSN can refer young people onto. The mentoring coordinator will recruit, train and support volunteer mentors, and conduct initial assessments and monitoring work with unaccompanied minors referred to the project. They will also be responsible for processing incoming referrals and volunteer mentor applications, maintaining the project database and monitoring the effectiveness of the project including feedback to funders and trustees.  

We are looking for someone who has the experience and ability head up and run Refugee Support Network’s mentoring hub in the East of England with support from the programmes manager who is based in London.  The post holder will be skilled at building relationships with a diverse group of stakeholders including vulnerable young people, teachers and social workers and will be able to represent RSN at a senior level with external partners. They will enjoy working as part of a small and dynamic team but will need to be a confident independent decision maker and able to run the mentoring programme on a day to day basis in the East of England. The post holder will need to be a good administrator: to maintain accurate records and monitor the outcomes of the mentoring relationships, dealing with any concerns in a timely and constructive manner. This role will be based in Peterborough but will require weekly travel to Cambridge and monthly travel to London, in addition to less frequent travel to other areas in the East of England to meet young people or attend meetings.  The role may require attendance at trainings and meetings in the early evening.

Job Outcomes:

The mentoring coordinator will be required to deliver the following outcomes:

Outcome 1: The East of England hub receives a minimum of 15 appropriate referrals of unaccompanied asylum seeking and refugee young people interested in educational mentoring.

  • Identify key referrals partners in Peterborough and Cambridge and build and maintain strong relationships with these partners

  • Ensure that referral partners are kept up to date with information about the mentoring scheme, are supported to make referrals on an ongoing basis, and any problems are swiftly dealt with

  • Liaise with college tutors and other education providers to keep up to date on educational opportunities available for young people on the mentoring scheme

  • Produce end of year reports for referring organisations at the end of each academic year to demonstrate the progress and activities of the young people referred form their institution that year

  • Represent RSN at local stakeholder meetings

Outcome 2: The East of England mentoring programme has a minimum of 15 high quality, trained volunteer educational mentors so all assessed asylum seeking and refugee young people can receive mentoring support.

  • Identify potential sources of volunteer mentors such as community and faith groups and develop relationships with these groups to facilitate a sufficient number of volunteers onto the programme.

  • Process all incoming volunteer mentor enquiries and applications, take up external references, arrange interviews and undertake child protection checks for all candidates

  • Coordinate, organise and lead mentor training sessions for successful mentor applicants

  • Coordinate and organise our annual ‘mentor development programme’, ensuring that current mentors are receiving additional relevant training and input from RSN, as well as social events

Outcome 3: A minimum of 80% of unaccompanied asylum seeking and refugee young people on the programme meet their educational goals and have a positive mentoring experience.

  • Process all incoming referrals of young people, and carry out initial assessments with young people

  • Ensure all mentors use the online feedback form on a weekly basis, monitor incoming feedback and identify areas where support is needed, responding as appropriate, and referring serious issues to the programmes manager

  • Initiate contact with all mentors on a regular basis to ensure that they feel well supported and have the opportunity to raise any broader concerns or questions

  • Maintain regular contact with all young people being mentored, ensuring their expectations are being met and that they have opportunity to raise any concerns or challenges they are facing (providing follow-up support where necessary)

  • At all times ensure compliance with our safeguarding responsibility

Outcome 4:  All records of mentors and mentees are kept up-to-date, ensuring that information about our work with the young people can be accessed quickly, both for safeguarding purposes and for monitoring and evaluation.

  • Ensure the project database is kept up to date at all times with mentor, mentee and referral partner details

  • Ensure contact logs are maintained for each young person and that educational placements and progress are recorded

  • Conduct 6-monthly face to face reviews with all mentor pairs, and analyse data as appropriate

  • Conduct end of year reviews with all referral partners to monitor the young person’s educational progress

Outcome 5: The mentoring programmes manager receives appropriate support and information to enable the strategic growth of the East of England hub.

  • Locate funding opportunities within the East of England and share with the programmes manager

  • Contribute to other projects as appropriate e.g. contribution to communications, policy and research etc

  • Any other reasonable task requested by the programmes manager or director


You must have a visa that allows you to work in the UK for the duration of this contract to apply for this job.

To apply, please submit your CV and cover letter through Charity Job by 12pm on Wednesday 3rd April 2019.  Interviews will take place on Wednesday 17th April 2019.

In the covering letter (maximum 2 pages of A4) please demonstrate how you meet the competencies of this post as articulated in the person specification attached. 

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 does not apply to posts where there is access to children. This means that applicants for employment which involves working with children and young people must disclose any criminal record. If your application is successful, you are required to make these disclosures and consent to Refugee Support Network verifying the accuracy of your response with the Disclosure and Barring Service (DBS). References will be taken up and a DBS check carried out for the successful candidates, but as part of our safer recruitment policy all shortlisted candidates are required to complete a Self Disclosure form before interviews.

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