Job Title: Senior Administrator
Responsible to: Board of Directors and Trustees
Salary: £22,000-28,000 p.a. depending on experience (pro-rata)
Working Hours: 16 hours over a number of days, which could include some weekend work
Contract: This is an open-ended position with a 6-month probationary period
The Refugee Therapy Centre provides psychotherapy, counselling and associated treatments to refugees and asylum seekers in their own languages as well as running a qualifying professional Doctorate in Intercultural Psychoanalytical Psychotherapy. Our therapeutic focus is on helping individuals and families who have endured torture and other forms of human rights violation to come to terms and move on from their experiences and to regain control and enjoyment of their lives. RTC aims to respond sensitively and respectfully to the cultural and linguistic needs of refugees and asylum seekers.
This post includes diverse administrative work to support the process of re-establishing the charity, and for ensuring the smooth running of the office. It is important that the post-holder is highly motivated and able to work both with a small team of sessional workers and independently. Due to the nature of the work, an appreciation of confidentiality at all times is essential. The successful applicant needs to have proven ability in effective administrative and computing skills, budgeting and communication for fundraising, good office management for all functions of office and reporting to funders.
N.B. This job description is intended as an outline of the general areas of activity and will be amended in light of the changing needs of the organisation.
- Maintaining effective administrative systems; ensuring good practice and confidentiality of database and other data in the office and in general.
- Overall responsibility for the maintenance of an Access Database containing patient details and for extracting reports on a regular basis and as required.
- Overall responsibility for fundraising and maintaining a comprehensive filing system.
- Overseeing the booking of rooms and organisation of facilities for therapists and the Board when necessary.
- Holding office security keys and responsibility for key holders for opening and locking doors am/pm and ensuring that confidential files are locked at all times.
- Administrative support to the Board of Director and Trustees
- Liaising with internal and external staff and contacts as instructed.
- In consultation with the Trustees, prepare new funding applications and writing timely reports to funders.
- Attending and taking minutes of meetings, when delegated.
- Supporting meetings (e.g. Board of Trustee meetings) and organising and coordinating events (e.g. Annual Open Day)
- Cooperating in delivering the RTC Health & Safety Policy and procedures including evacuation procedures; and adhering to all of the RTC Policies.
- Ensuring building maintenance and receiving the rent from tenants on a timely manner and seek payments of bills.
- Undertaking all other duties as requested.
- Previous experience in an administrative position including experience of working with Microsoft Office applications; proficient in the use of word processing, spreadsheets, computer packages, Access (essential), QuickBooks..
- Strong and confident communication skills. Excellent organisational, and interpersonal skills and good command of written and spoken English with an ability to make oral presentations, produce briefings and written reports in a clear, direct, concise and engaging way.
- Self-motivation with the ability to work unsupervised and alone, as well as with other members of a team
- Excellent interpersonal skills: ability to build relationships, persuade and listen.
- Ability to work and deal with a wide range of duties, to prioritise and manage workload and meet deadlines.
- An understanding of confidentiality and ability to treat sensitive information with discretion.
- Ability to be flexible in relation to duties not specifically referred to above. Such duties will fall within the scope of the job.
- An understanding of charity and voluntary sector governance issues.
- Experience of working in the voluntary sector and/or servicing committees.
- Experience of project management and fundraising.
- A demonstrable understanding of the problems encountered by people seeking refugee protection.
- A knowledge and understanding of marketing tools and techniques
To apply, please email a full and complete CV and a covering letter, and details of two referees
As part of its recruitment policy, the RTC is determined to ensure that no prospective or actual employee is discriminated against on the basis of gender, race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
*RTC is committed to Safeguarding Children and Vulnerable Adults and will carry out enhanced DBS and full pre-employment checks of selected candidates, as well as requesting two independent references.
The client requests no contact from agencies or media sales.