Liverpool, Merseyside

£15,796 pro rata per annum

Permanent, Part-time

About the organisation

Relate Cheshire & Merseyside is a local charity that has been supporting healthy, happy relationships for more than 40 years. We now also o... Read more

Job Description

Supporting healthy relationships across Cheshire, Merseyside & Greater Manchester

Customer Service Advisor & Administrator (First Voice Consultant) 

Liverpool

£15,796 pro rata per annum

2 Posts Available (20–25 Hours per Week

Relate Cheshire & Merseyside is looking for two First Voice Consultants to act as a key point of contact for clients and practitioners, and to administer the counselling service as part of the First Voice team. These are permanent roles offering an opportunity to work for a growing charity that supports healthy, happy relationships across Cheshire, Merseyside and Greater Manchester. 

Duties will include:

• Dealing with telephone and email enquiries and acting as a key point of contact for clients and other external stakeholders. 

• Organising and administering counselling appointments, liaising with clients and practitioners as required. 

• Operating an electronic appointment system.

• Working as part of a team to provide administrative support to counselling and other projects, ensuring the efficient and effective organisation of service activity.

Regular shifts are available across Monday – Friday, with working patterns to be agreed with the successful candidates. Applications are sought from candidates with the flexibility to work extra hours and provide holiday cover.

A full training programme will be provided including some time spent at the national Relate call centre in Doncaster (travel and accommodation costs will be covered). 

To be considered for one of these posts you must be an excellent administrator with strong communication and IT skills. Experience in a customer service environment or call centre would be an advantage. 

These posts are subject to a Basic DBS (Disclosure & Barring Service) Check.   

Closing Date: 27 August 2019

Interview Date: 3 September 2019

To apply, please submit your CV and covering letter explaining how you meet the requirements in the person specification.

Relate is committed to equality of opportunity

Registered charity number 1064180