£32,000 per year
Permanent, Full-time
Job description

We are currently seeking a National Retail Manager to lead the development of an ambitious retail strategy to encompass existing and new business opportunities. 

You will be a natural leader and empower a network of 9 Relate shops across England to deliver a level of income that contributes to providing a greater access to affordable relationship support from the communities they operate within. 

You will be responsible for management of retail staff and volunteers within 9 Relate National shops in Kent, Sussex, Norfolk and North East England.

Some Key Activities will be:

Leading by:- 

  • Providing inspired leadership to the shop teams 
  • Developing a strong sense of team that enables peers to share best practice and work closely alongside one another across the network.   

Maximising income through:-

  • Striving to exceed the agreed sales targets though the support of marketing and donations.
  • Supporting shops to develop their own retail model that maximises income, and is owned and lead at shop level but complements the wider retail strategic direction across Relate.
  • Ensuring financial planning and delivery is discussed and understood by shop teams.
  • Empowering shop teams to own their budget and take responsibility for it.
  • Create and interpret sales reports that shops can use to make decisions and grow and develop aspects of their business.
  • Work with shop teams to maximise their community reach for volunteer recruitment and product sourcing.
  • Enable shops to become fully embedded within their local communities.
  • Work with the Director of Operations to develop an ambitious and achievable retail strategy

Ensuring effective day to day operational management by:-

  • Developing and ensuring compliance with policies and procedures, including those relating to Health and Safety responsibilities within the shops including Covid-19 and safeguarding concerns.
  • Effective administration, reporting and oversight to agreed standards.
  • Day to day shop management such as stock rotation, staffing rotas, volunteer management, etc.
  • Regularly reviewing the income versus expenditure of each shop and makes recommendations to the Executive Leadership Team about the viability of each.

Significant levels of travel is required – the post holder is required to hold a full UK driving licence.

What will you offer us?

  • A minimum of 5 years multi-site management experience in retailing and/or charity retailing.
  • Proven experience in leading, developing, motivating, empowering and delegating to a team of diverse people in a variety of different ways.
  • Driven by income growth across shops, and proven experience of managing multiple teams to consistently exceed financial targets.
  • An exceptional communicator, with proven ability to adapt communication style to suit situations.
  • Promotes change with demonstrable experience of driving change to produce positive results.
  • A resourceful problem solver who is adept at managing a heavy workload with numerous conflicting priorities and consistently achieves positive outcomes.
  • Proven positive, entrepreneurial focus in maximising every opportunity, and thinking outside of the box to achieve results.
  • Experience of launching projects, and taking them through all phases to a successful completion.
  • Willingness to take on new challenges and to learn, grow and develop within a role.
  • Experience and confidence using Microsoft Office programmes, email and the internet.
  • Desire and passion for the values, work and ethos of Relate.
  • Champions diversity, equality and inclusion across the working environment.
  • Experience of working with volunteers.
  • Working knowledge of Health and Safety regulations and procedures.

What will we offer you?

  • Salary of £32,000 per annum
  • 35 hour working week
  • Access to learning and development
  • 36 days annual leave (including bank holidays)
  • Westfield Health
  • Supportive working environment

To apply, please submit a comprehensive CV and a cover letter of no more than two sides of A4.

Closing date for applications 6th November 2020

Interview dates 16-17 November 2020





More about Relate

We are the relationship people 

We're here to help you make the most of your relationships, past, pres... Read more

Refreshed on: 01 November 2020
Closed date: 06 November 2020
Tags: Management

The client requests no contact from agencies or media sales.