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Relate is the UK’s largest provider of relationship support. We believe strong relationships underpin the strength and cohesion of communities. We are best known for our counselling services, but today Relate is much, much more. We are at an exciting and critical phase in our development, looking at ways to better support people to deal with an increasingly complex range of issues, embrace the challenges and opportunities of living in a digital world, as well as building an approach which helps and empowers people to build effective and sustainable relationships in every aspect and at every stage of their lives.
Relate is the UK’s largest provider of relationship support, reaching more than two million people in 2017/2018 alone and countless more since we were founded in 1938.
Through the national charity and a network of 32 independent local Centres, we work across England and Wales in more than 600 different sites, employing more than 1,500 practitioners, mediators and educationalists.
65,200 couples and individuals attended adult relationship counselling
6,000 children and young people received counselling via schools and dedicated programmes
3,100 couples and individuals attended sex therapy
4,700 people attended family counselling and mediation
1.9m people used our online self-help services
2.5m people visited our website
15,000 people used our Livechat service
Our feedback remains strong – 91% of relationship counselling clients across the Relate federation said that their communication was better after attending relationship counselling and 84% felt able to cope with any difficulties they might face in the future.
Relate is the chosen contractor for delivery of a Department of Work and Pensions, Reducing Parental Conflict Programme in the East Sussex and Kent area. The program will work with ex-offenders and their families to specifically address conflict in front on the child (ren) along with supporting the smooth integration back into the family environment, with an aim to improve children(s) behaviour and wellbeing.
Mobilisation and delivery runs over 12 months, and the project commenced delivery in April 2019 and completes in March 2020.
This is a key project for Relate in terms of the opportunity to develop new products with new client groups, the income generation potential and managing our approach to projects of this scale.
Working with the Operations Manager in liaising with the commissioner, attending meetings and delivering reporting requirements.
Key point of contact and relationship management between the DWP and Relate in relation to this project.
Establish a project management approach to this contract, including the development of the project plan, to ensure delivery of the project’s key outcomes, within timescale, on budget and to a high level of service.
Develop a set of project systems, including reporting, staff management, quality and audit, payment and invoicing, whilst ensuring that Relate’s policies and ethics are followed at all times.
Assisting the programme’s external evaluators to gather evidence required for their reports.
Develop close working relationships with Referral Agencies and proactively market the project to key stakeholders to ensure effective and joined up referral pathways into the project.
Manage the mobilisation of the project, including overseeing the roll out of new administrative systems.
Closely and proactively manage all project timelines, performance targets and service standards, identifying and implementing remedial actions within the scheme of control agreed.
Closely manage the programme budget.
Identify and manage risks and issues to ensure that critical problems are escalated at the earliest opportunity and mitigating actions are implemented, in line with Relate Policies., engage and manage the relationship of key stakeholders, including other support agencies and agree service levels, referral pathways and ongoing relationship management.. Ensure the programme is closed in line with agreed integration of services back into the main business.
Report to Relate on the progress and status of the project and any areas for concern.
Ensure that all business processes and internal controls within this role are designed and performed in a way that delivers good client outcomes and demonstrates effective management.
Any other duties which may be regarded as reasonable within the nature of the duties and responsibilities of the post as defined, subject to the proviso that any change of a permanent nature shall be incorporated into the job description in specific terms with the Managers agreement. Flexible working and travel may be required at times.
Key relationships and contacts
Relate Operations Manager
Relate Director of Operations
Relate Finance team
Relate Senior Practitioner Manager
Managing all aspects of the Challenge Fund Project.
Fixed term contract – with a view to an immediate start (some flexibility) to March 2020.
(Common to all Relate roles)
Health and safety
Equality and diversity
To observe the Policies and Procedures of Relate
Acting as a Relate ambassador
Key skills and competencies
(All considered essential unless stated otherwise)
Ability to be “on site” and within the area as required
Experience of managing central government contracts and DWP contracts in particular (Desirable)
Significant experience of project and programme management of a similar budget.
Significant experience of line management.
Experience of working with local authority children and family services (Desirable)
An understanding of implementing models of intervention which are both new to the delivery organisation and the beneficiary communities
Strong finance and budget management skills as they apply in a project management setting
Demonstrable understanding of risk assessment and risk management within a project setting
Understanding of the importance of relationships and parental conflict (Desirable)
Strong influencing and relationship management skills at all levels both internally and externally.
An understanding and empathy with front line staff working in challenging environments.
Project management qualification (Desirable)
Experience of project management in a not-for-profit environment
Strong IT skills including Word and Excel
Good demonstrable skills in: communicating, writing, reporting and presentation