Tunbridge Wells, Kent

£26,000 - £30,000 per year

Permanent, Full-time


About the organisation

We are the relationship people 

We're here to help you make the most of your relationships, past, pres... Read more

Job Description

An exciting opportunity to join the UK's largest provider of relationship support. Relate is looking for a highly skilled and experienced individual to lead and motivate a local team of practitioners and operational staff to deliver a mix of contracted and private services to a range of clients across the East, West and Mid Kent region.

The individual will work directly with the Director of Services to develop and grow a quality, cost effective and profitable set of services with a budget responsibility of approximately £300k .If you are a self-motivator, able to work on your own initiative and be a proactive problem solver, we would be delighted to hear from you.

Operations Manager

Directorate/Department: Operations

Location: Flexible – home or office based, but with national travel

Reporting to: Director of Services

Staff reporting: Local operations team and clinicians

Background to Relate:

Relate is the UK’s largest provider of relationship support, reaching more than two million people in 2017/2018 alone and countless more since we were founded 81 years ago.

Through the national charity, our network of 34 independent local Centers and sister organisations in Scotland and Northern Ireland, we work across England, Wales, Scotland and Northern Ireland at more than 600 different sites, employing more than 1,500 counsellors, mediators and educationalists.

In the financial year 2017/2018:

  • 65,200 couples and individuals attended adult relationship counselling

  • 6,000 children and young people received counselling via schools and dedicated programmes

  • 3,100 couples and individuals attended sex therapy

  • 4,700 people attended family counselling and mediation

  • 1.9m people used our online self-help services

  • 2.5m people visited our website

  • 15,000 people used our Livechat service

    Our feedback remains outstanding – for example 91% of relationship counselling clients across the Relate federation said that their communication was better after attending relationship counselling and 84% felt able to cope with any difficulties they might face in the future.

  • Full information is in the attached recruitment pack

  • If you would like an informal discussion about the role, please contact us via the recruitment address found in the attachment and we can arrange a time to speak.

  • Application is via CV and a cover letter of no more than two A4 sides, fully addressing how you fulfil the person specification.

  • Interviews to be held in Kent on Friday 14th June 2019.