Oxford, Oxfordshire (On-site)
£25596.00-£28440.00 per year
Job description

Response Organisation is the largest mental health charity in Oxfordshire that has expanded across the Thames Valley and most recently into Wiltshire.

Area Estate Officer - Oxford- £25,596 - £28,440 per annum

  • 33 days holiday inclusive of bank holidays? 

  • Eligible for Blue Light card and other discounted shopping 

  • Employee Assistance Programme with access to free counselling? 

  • Cycle to Work Scheme?(after probation) 

  • Enhanced family friendly leave  

  • Flexible and agile working opportunities (role dependent)? 

  • Professional qualification sponsorship and study leave? 

  • £500 refer a friend bonus scheme? 

  • Optional health cash care plan 

  • Wellbeing hub that includes discounts for gyms and sports activities 

  • Thrive – mental wellbeing support app – approved by NHS 

  • Free flu jabs 


Do you have the desire to help change lives and an interest in mental health?

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. We are looking for an Area Estate Officer to join the Housing team at Response. The Housing team focuses on all aspects of tenancy sustainment. You will work with our Service Delivery Directorate/colleagues to ensure delivery of excellent estate management where occupancy income is maximised, resident focused and within a defined patch of homes. 

To learn more about Response and what we do, please visit our website:

Our main priority for all our roles at Response is to find people that can live our values every day. It is essential that you are organised, have specialised knowledge and experience in housing, estate management, housing law and experience of working with young people in supported tenancies. Experience within care or mental health settings is desirable, but not essential.Use of a car and a full driving licence is essential. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.

Your duties will vary day to day and will have a mixture of planned and reactive work. Some core duties include:

  • Meeting voids targets through our voids and lettings process.
  • Regular estate and room inspections with residents and key stakeholders, noting and reporting health and safety hazards.
  • Enforcing occupancy agreement conditions by managing anti-social behaviour, nuisance and harassment etc., including court action where relevant.
  • Ensuring the accurate records are kept and maintained for reporting and legal purposes.

Above all, we are looking for people that share our values, as set out below, and who want to make a real difference to people’s lives:

Caring – Our clients are the heart and soul of all that we do, we provide person-centred care that enables them to live a life worth living. We believe that differences should be celebrated, and each client’s uniqueness enhances not only our community, but also the support we provide.

Safe – Honest and open relationships help to make all our clients feel safe, and we provide a safe place for recovery for as long as they may require.

Creative – Continuous learning from one another is key. When working with a client at their own pace there are many ways to get creative with how they are supported.

Aspirational – Recovery is focused on what a client can do, not what they can’t.

You will be required to work 37 hours per week 9-5 Monday-Thursday, 9-4 Friday– flexible working opportunities are available. Salaries vary depending on the role and experiences.

If this Area Estate Officer position sounds like the role for you then please click ‘Apply’ today! We would love to hear from you! This vacancy may be closed early.

We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Posted on: 07 January 2022
Closed date: 04 February 2022 at 23:59
Job ref: AEOHO01112021
Tags: Admin, Housing Management