Department: Recovery College Core Team
Reports to: Head of Recovery College
Employment term: Part Time/Perm Flexible hours minimum 21 hours to 28 hours
Salary: Starting salary £17,235 per annum, pro rata. Salary scale £17,235 -£22,542
Position based in: Oxford, Oxfordshire, UK
Benefits: EAP, Individual Training Budget, Pensions, Childcare Vouchers, Travel loan, Eye Care scheme, Cycle to work scheme, 33 days holiday inclusive of bank holidays (pro rata),4 week’s unpaid sabbatical after five year’s service
Restore is working in partnership with Oxford Health, Response, Oxfordshire Mind, Connections Floating Support and Elmore Team to deliver a Recovery College for people using the service, carers, staff and volunteers from these organisations.
The Recovery College Administrator will be responsible for the establishment and maintenance of effective administrative systems to ensure the smooth and successful day-to-day running of the college.
More specifically, the job entails:
- Reception duties including answering the phone, checking email inboxes and answering queries, being available for any drop-in enquiries or visitors, welcoming guests and relaying messages
- To prepare course packs before each delivery date containing all the necessary materials, documentation and equipment, and to ensure Tutors collect the pack or that it’s delivered to the relevant venue
- To store and monitor data, input data into the MRN database, create and maintain student profiles, and record all student engagement
- To support the collation of feedback and evaluation
- To arrange refreshments as needed
- To support the Coordinator in maintaining college communications, including maintaining the website and the college’s social media presence
- To monitor and report on course attendance, to escalate non-attendance as appropriate
- To deliver an inclusive and efficient enrolment process for new students, including booking Individual Learning Plan (ILP) appointments and processing Expressions of Interest (EOIs), and managing ongoing course bookings
- To ensure that notice boards and displays are current and engaging
- To take a lead on ensuring the Recovery College Hub is maintained to a high standard
- To be responsible for regular stock takes and ordering necessary items and equipment
- To manage student expense claims
- To support the organisation and running of Recovery College events
- To carry out any other administrative duties that are required to ensure the smooth and effective running of the Recovery College
A commitment to recovery practices and empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain impartial, as this role may involve working in potentially sensitive areas.
- Proficiency in use of IT, including Microsoft Word and Excel
- Experience of using databases
- Excellent interpersonal skills and an ability to deal with students in a friendly and supportive manner both face to face and over the telephone
- Excellent listening skills and communication skills (both written and verbal) with clear evidence of ability
- Excellent time management and organisational skills
- An understanding of the principles of recovery from mental illness and the barriers that people with mental health problems may face when attempting to or accessing education
- Ability to represent the College and the Partnership at external events
- Self-confident and ability to work on own initiative, but with the ability to seek assistance and support when necessary
This job description is likely to change over time, subject to discussion with the post holder, and in line with the expectation of funders and the strategy for the organisation agreed by the Board of Trustees.
- Experience of delivering training in educational settings
- Experience in marketing or promotion
- Understanding of mental health issues
- Driving license and access to own vehicle
- Willing to undertake evening and weekend work when required
- Willing to undertake regular travel within the county and occasionally elsewhere in the UK
- Any offer of employment is subject to a satisfactory Disclosure and Barring Service.
- This post will be on a 4 week’s notice period.
- There is a probation period of six months for new employees, during which time your employment will be monitored. Your employment will be subject to you completing your probationary period to the satisfaction of RESTORE.
About Restore and the Recovery College
Restore is a respected and established mental health charity, set in the heart of a vibrant and diverse county. Restore is part of the Oxfordshire Mental Health Partnership, a partnership that formally brings together six local mental health organisations: Oxford Health Foundation NHS Trust, Connections Floating Support, Elmore Community Services, Oxfordshire MIND, Response and Restore. The partnership is committed to better integrating services across the county in order to make it easier for people to get the best mental health support possible.
The Oxfordshire Recovery College was established by these 6 partners, with Restore being the Lead Partner in 2015 and has been growing and thriving ever since. The college provides recovery-focused courses for a student base of people with mental health problems; their friends, family and carers; and staff and volunteers working in the mental health sector. Covering all of Oxfordshire, we take an educational approach to recovery, and believe that where people are provided with tools, knowledge and skills, that they can live a full and meaningful life. All of our courses are co-produced and co-delivered, drawing on both professional expertise and lived experience in equal measure.
The client requests no contact from agencies or media sales.