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Impact and Systems Manager

London, Greater London (Hybrid)
from £35,000 dependent on experience
Job description

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

 A crucial member of the Impact team, this role is suited to someone who thrives in systems management and can oversee multiple projects simultaneously.

 The important stuff 

Salary: from £35,000 dependent on experience

Hours: 9:30am – 5:30pm, Part-time, 3-4 days a week, (Occasional evening working required (for events such as termly Spear Celebration evenings and our annual fundraising party)

Location: Hammersmith, London – we are an office-based organisation.

Closing date: Tuesday 16th January, 12:30pm - we'll be interviewing on a rolling basis



  • 25 days annual leave plus bank holidays, and additional Christmas ‘gift days’
  • Excellent staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £2,500)
  • Regular staff prayer meetings, conferences, and retreats (one residential)
  • Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work schemes
  • We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager

Person Specification 

  • An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric
  • Experience of Salesforce is essential with experience of PowerBi highly desirable
  • Excellent time management and project management skills, with the ability to proactively identify priorities beyond the ‘urgent and important’
  • Logical problem solver with high attention to detail and the ability to clearly communicate information
  • Confident working with different stakeholders in a variety of roles, both internally and externally
  • High emotional intelligence, a desire to learn and a sense of fun

Key Responsibilities 


  • Manage and maintain Salesforce, as well as Pardot and our Digital Experience (Community) Sites, with the support of a Systems Executive
  • Line management of the Systems Executive
  • Project manage the design, development and ongoing implementation of Salesforce
  • Build a strong understanding of user needs across the organization and work with other teams to understand the business priorities and deliver Salesforce processes and systems (and third-party integrations), in partnership with implementation partner
  • Support in the recording, monitoring and analyses of data across all departments


  • Manage, construct and organise databases in PowerBi which link to external data sources
  • Create and maintain customised reports and dashboards to support delivery, impact monitoring, fundraising and campaigning activity using PowerBi

Staff Training

  • Design and deliver engaging systems training for a highly relational team culture, ensuring all new starters are trained on systems during onboarding and oversee ongoing training
  • Support the development of an impact culture and encourage best practice across the team in terms of data collection and interpretation, ensuring Salesforce is used to its fullest capacity
  • Document processes and produce training and guidance documents for users

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

  • Help build and develop Resurgo’s ethos and Christian life as a team member.
  • Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

More about Resurgo Trust

Resurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of s...

Read more

Posted on: 05 December 2023
Closed date: 04 January 2024 at 23:59
Tags: Christian, IT, Senior Management, Training, Management, Project Management, Business Development, Operations, Digital

The client requests no contact from agencies or media sales.