Project Manager Jobs
Homebased with regular travel within North England / Scotland
We create vibrant retail spaces that embrace and inspire communities. Do you have the skills and experience to help us do that?
We ‘re looking someone who understands the importance of brand and individuality but also operationally.
Are you an experienced Retail Manager who can mix emotion with commerciality to achieve success? If your answer is yes – we have the role for you – a brand new opportunity to join Save the Children Retail.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
The Retail Business Manager, North provides an exciting opportunity to be a part of the evolution of Save the Children Retail.
This role will play a pivotal part in leading and inspiring change, motivating teams, bringing the Save the Children culture and our vision to life.
Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.
This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.
The current shops you'll manage include Whitby, Chester, Derby, Glasgow, and two sites in Edinburgh, but please note that these shops/locations will change as the business evolves.
About You
Essential skills & experience:
Our successful candidate will be someone with significant retail and/or charity retail management experience.
- You'll be experienced in driving and delivering change management.
- You will be experienced in managing multiple sites and staff, comfortable with providing remote guidance and direction.
- You'll have exceptional people management skills, including strong leadership and motivational skills.
- You will be entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.
- You'll have a valid driving license and be willing and able to travel regularly to the shops you manage (currently across Scotland and Northern England).
This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
- This role also includes a car / car allowance.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we will be reviewing applications on a rolling basis and reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
This role will require regular travel to your designated shops.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Closing Date: 7 April 2024
Ref 6673
We're looking for a Shop Manager with a passion for sustainable fashion to join our team in Sidmouth, Devon!
We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
Located in Sidmouth, this is a busy shop in a brilliant location, with a vibrant community! As Shop Manager, you'll be leading the volunteer team, as well as focusing on further recruitment to grow our volunteer team and building strong connections within the local community to ensure the shop's continued success.
About You
You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.
You'll bring:
- Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously
- A strong understanding of what good looks like in a busy and successful community-led shop, ideally with some experience within Retail or a clear passion for sustainable fashion and knowledge of products and trends
- A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.
Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you!
To learn more about the position, please review the Job Description in the attached Documents.
Ways of Working: On-site – this role will be based in the Sidmouth shop in Devon. The shop is currently open 6 days per week (Monday to Saturday), and we're looking for someone able to work 5 days (35 hours) per week to include some weekend working.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
We are looking for a pro-active forward-thinking individual to join our team and co-lead the Smart Works centre in Reading. The role requires excellent organisational skills, the ability to work across a breadth of projects simultaneously and strong leadership skills.
Reporting directly to the Chair of Trustees for Smart Works Reading, the Centre Manager will have responsibility for the operational and day to day management of the centre.
In practice, the role will support the delivery of the Smart Works service to unemployed women living in Berkshire by liaising with our referral partners and booking appointments, whilst also working with the Trustee Board to raise the money needed to fund the work of the charity through various income streams.
Given the breadth of the role, it is essential that the role holder is able to prioritise and delegate effectively.
The role would be based in the Reading centre, and there will be occasional evening and weekend work as the role holder will be expected to attend fundraising and partnerships events. We are looking for someone to start as quickly as possible.
Smart Works Reading is part of Smart Works Charity, and there will be some travel to London and liaison with the HQ team, as well as participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.
Duties and responsibilities
- Building excellent relationships with corporate and community partners, generating awareness and income of c. £165k for the centre across grants, events and corporate fundraising.
- Writing high-quality grant applications, culminating in successful submissions to the target amount of £50k.
- Working collaboratively to deliver compelling proposals for both core and restricted funding.
- Line management for our Fundraising Lead, ensuring they have the support they need to thrive in their role.
- Support the Fundraising Lead to deliver events, notably fashion sales to target income of c. £50k and our annual community fundraising cycling challenge to income target.
- Oversee the delivery of the Smart Works service and work collaboratively with the Job Share Partner (Centre Manager), to maintain progress against service delivery targets and financial KPIs.
- Act as Safeguarding Officer for Smart Works Reading, and ensure all training, policies and procedures are followed.
Personal Specification
- Demonstrable experience managing projects, driving innovation and raising income in excess of £65k for grants and £50k across corporate fundraising.
- Experience of fundraising and organising events, raising circa £50k.
- Proven ability to proactively manage relationships across varying levels of seniority and sectors.
- Proven experience writing reports, with ability to provide commentary and present on performance against financial and other KPIs.
- Detailed understanding of safeguarding requirements for a charity like Smart Works.
- Passionately committed to making the Smart Works service in Reading grow and be the best that it can be. Experience working within employability support is desirable but not essential.
How to Apply
Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.
The client requests no contact from agencies or media sales.
Salary: £46,117.36 per annum (+ £5,023 pa London Weighting allowance if applicable)
Location: London/Sheffield/Bristol/Remote
Contract: Permanent
Hours:37.5 per week
Closing date: 1st April 2024 at 11:30pm
Do you have experience gained in a specialist digital role, such as in a delivery team at a digital agency or in-house for an online business? Then join Shelter as Digital Product Manager and you could soon be playing a vital role at the heart of our central digital team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter helps millions of people each year, and the digital team play a key role by doing exciting service design work that affects our advice services, campaigns, and fundraising. We collaborate across the organisation to deliver first-class design, products, and services in an agile, iterative, and data-driven manner. We set the example for Shelter in digital best practice, discovery and innovation. This particular role is focussed on our e-commerce services, you’ll help develop our ability to be user and data-led, leading on the planning, delivery, maintenance and optimisation of everything e-commerce.
About the role
Reporting to the Lead Product Manager, you’ll work with external agencies as well as a multi-disciplinary in-house team to develop features, products and services across Shelter’s Digital Products including its online shop which is managed by our retail team. The focus of this role is to lead the development of our eCommerce Product, including user experience, conversion rate optimisation, technical integrations to internal and external systems and usability and accessibility. You will work closely with the Head of E-commerce and the wider retail team to ensure coherent user journeys and a full technical product roadmap are in place in line with retail and income generation strategic goals and priorities.
You’ll work alongside subject matter experts and specialists to understand our audiences, identify opportunities, develop and test ideas and manage products throughout their lifecycle. And, when it comes to supporting and coaching colleagues around Shelter to help them develop a digital vision for their business area, translating challenges and opportunities into excellent digital solutions, again we’ll count on you.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will have an understanding of how user-focused digital services make an impact and a real desire to create the most effective digital experiences for those supporting our work to end homelessness. You’ll have experience of agile planning using a range of tools and techniques and be adept at using metrics, working towards organisational strategic objectives and acting on user research to validate assumptions. Delivering products with cross-functional teams or collaborating with experts from other teams comes naturally to you too, as does bringing together different digital specialists and enabling them to work effectively towards a common aim. What’s more, you're comfortable liaising with stakeholders of varying levels of digital literacy, coaching them in digital ways of working and encouraging user and data-driven decision making. Excellent communications skills are essential, as is a real enthusiasm and willingness to work as part of a highly creative, fast-paced team.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Digital team and be the change you want to see in society.
How to apply
Please submit your CV along with a supporting statement. In the supporting statement, please give relevant examples in line with the role responsibilities of how you meet the criteria in the 'About you' section of the job description, following the STAR format. Please also demonstrate how you address the behaviour below in your answers:
- We prioritise diversity and have an open and inclusive mindset
Safeguarding
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associate
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Post Title Community Shop Assistant Manager
Responsible to Community Shop Manager
Purpose of Post The Shop Assistant Manager will assist the Shop Manager in leading the paid and volunteer team to maximise the shop’s financial contribution and to promote the SCT mission by effective and entrepreneurial management and be responsible for the effective operation of the shop(s).
Salary£23,771.00. FTE Per Annum
Hours 35 hours per week
Location SCT Charity Shops (London)
Introduction:
Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Continuing Care Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets.
In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates. We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)). SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.
Role and Responsibilities:
Working alongside and reporting into the Shop Manager, together you will be responsible for the successful delivery of a profitable, customer focused shop.
Deputising for the Shop Manager, you will ensure the smooth running of the shop during their absence; this will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, and adherence with policies and procedures.
Our shops are supported by a dedicated team of volunteers - we couldn't run our shops without them. You will oversee your volunteers' induction, management and development, and will encourage your shop team to share any ideas that may contribute towards the success of the store.
Together, you'll create a shop that will uphold SCT’s image and reputation, and help us raise vital funds that will help people in recovery from addiction and homelessness.
· To assist the Shop Manager in ensuring the shop is well run at all times
· To assist the manger recruit, train, manage and retain a volunteer team working within SCT values
· To optimise sales across all departments and to achieve set targets
· To ensure the team consistently provide excellent customer service to both customers and donors
· To maintain successful retail processes and merchandising.
· To maintain effective stock management and processing and carry out shop administration
· To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
· To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures with the support of the Shop Manger
· To work within the culture of maintaining a positive working environment to ensure job satisfaction and efficiency.
· Prepared to move around area and work at different locations if necessary.
· Ability to work flexibly, including working weekends.
· To be flexible when tasks not covered by the job description have to be undertaken.
Person Specification
Essential
Desirable
Skills and Knowledge
· Retail background
· People management skills
· Money management
· Good verbal and written communication skills
· Ability to work well as part of a team
· Good IT skills (including MS Office and email)
· Able to use own initiative
· Strong interpersonal skills
· Visual merchandising/window dressing
· Shop administration, finance,
Experience
· Commercial retail experience, preferably supervisory level
· Demonstrable and proven communication skills
· Demonstrable experience of working to targets
- Experience of working with donated goods
- Experience of working with volunteers
- Experience of charity retail
Cultural Indicators
Delivering Results
· Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
· Makes effective decisions.
Role Model / Leading by Example
· Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.
Continual Improvements
· Consistently seeks to improve how we do things to achieve and Embraces change and innovation.
Effective Communication
· Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.
One Team
· Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.
Additional Benefits:
BUPA Employee Assistance Programme
BUPA Wellbeing plan
Cycle to work scheme
Season ticket loan
25 days annual leave (rising to 30 with length of service) plus bank holidays.
Contributory Pension Scheme with employer matched contributions of 5%
Training and Development opportunities
The client requests no contact from agencies or media sales.
We're seeking a passionate, innovative, and experienced leader to oversee the Tenancy Support Team (TST) North, a vital service providing housing-related support to people living in accommodation across North London.
About the role
As the Head of Service for TST North, you'll be at the forefront of driving positive change and ensuring the smooth operation of SHP’s largest Tenancy Support Service. With a focus on both day-to-day operations and strategic initiatives, you'll play a pivotal role in overseeing specialised projects and ensuring the delivery of high-quality personalised support housing-related and Move-On support.
The Head of Service for TST (North) is responsible for overseeing the day-to-day operations of the Tenancy Support Team (North) and bespoke projects that support the delivery of the main service. TST North comprises two distinct services funded via the Greater London Authority (GLA) – TST North (main contract), which offers tenancy and Move-on support to 1200 clients housed through the Clearing House Scheme, and TST North PRS which supports 200 clients housed in Private Rented Sector Accommodation.
The Head of TST will hold overall responsibility for motivating and managing the 50+ staff team, ensuring exceptional service delivery, targets are achieved, and clients receive the best possible support to enable them to sustain their tenancies. The Head of TST is required to demonstrate strong commercial awareness, be able to use KPI and outcome data to influence service delivery.
The post holder is required to be agile and dynamic in their approach to engaging and managing the multiple stakeholder relationships across all North London Boroughs, including the development and management of relationships with Private Rented Sector landlords and agents to ensure that Move-on targets are achieved. There is a strong focus on the development of processes, policies, and procedures that promote the key ambitions of the service and respond to changes in service delivery, either due to shifting funding priorities or the launch of new bespoke projects.
About you
- Experience in leading large and dispersed teams in either supported housing, advice, homelessness, or other relevant environment.
- Ability to manage multiple service priorities and commissioner/external stakeholders' demands and to remain motivated in a demanding and target-driven role.
- Experience in producing, analysing, and interpreting complex reports and statistics for use in service monitoring or planning.
- A strong understanding of the techniques aims and objectives of working with street homeless people, including those facing multiple disadvantages.
- An enthusiasm and well-developed skill for placing service users at the heart of service delivery and developing services based on their experience.
- Experience of financial planning for service delivery; budgetary responsibility and control. Wide-ranging knowledge of housing pathways and Move-on routes for people moving from housing with support to independence (hostels, Private Rented Sector, and social housing).
Closing Date: Thursday 28th March 2024 at midnight
Interview Date: Friday 5th April 2024
This post will require an Enhanced DBS check to be processed for the successful applicant. (Include if post requires a DBS.)
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Willow Burn Hospice is currently seeking a Retail Operations Manager to join our dedicated retail team. We are an independent charity delivering palliative and end of life care services to adults and their families across Derwentside and County Durham.
The role of Retail Operations Manager has overall responsibility for the effective operation of all of Willow Burn Hospice’s (WBH) shops: this includes responding to operational needs of the shops, effective leadership of the Shop Managers, optimising sales, maintaining effective stock management and merchandising, and ensuring that quality, health and safety and housekeeping are monitored and developed using audits.
Job Purpose
- Overall responsibility for the effective operation of all of Willow Burn Hospice’s (WBH) shops: this includes responding to operational needs of the shops, effective leadership of the Shop Managers, optimising sales, maintaining effective stock management and merchandising, and ensuring that quality, health and safety and housekeeping are monitored and developed using audits.
- To promote the ideals of Willow Burn Hospice (WBH) and be a positive ambassador.
- Ensure all shop opening hours are covered and co-ordinating shop cover when the Managers and Deputy Managers are unable to organise cover for each other or volunteers.
- Contribute to the income generation targets of WBH to achieve maximum profit and sales targets through retail outlets.
- Work with the Head of Fundraising and Marketing on the development of retail portfolio including shops and merchandise.
- Ensure WBH’s policies and procedures are adhered to at all times
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Charity Shop Manager
Thirsk, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Charity Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
To find out more about our values and how important they are to us, please visit our website.
The Role
We are currently looking for a Shop Manager who will run our brand-new shop in Thirsk.
Initially, you will have the opportunity to play a key role in setting up our new shop, recruiting volunteers, and making plans to ensure the shop is ready to open. You will then ensure the smooth running of the shop long-term.
You will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Be responsible for line managing the Deputy Shop Manager, work together to ensure there is management cover and sufficient volunteers to operate all trading hours.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To have experience of opening a new shop is desirable.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To be resilient and adaptable to change.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To be able to travel across the Yorkshire region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 1 April 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Harris Hill are thrilled to be partnering with a fantastic community-based charity in their search for a Group Retail Manager.
Location: Multi-site – Slough & Berkshire East
Salary: £38,000 - £40,000
As Group Retail Manager you will report directly to the CEO of the Charity and will work to increase the charity’s portfolio of Retail shops and ensure that current shops operate at an optimum level.
Key Responsibilities include:
- To take charge of the supply chain of stock (donated and new) is see it is effectively managed, from source to point of sale and to develop new lines to maximise turnover.
- To represent the organisation with external agencies, develop supplier relationships, negotiate prices and contracts, and identify business relationships.
- To motivate and lead the retail and distribution team of staff and volunteers to generate maximum profits from the sale of donated and bought in goods to achieve annual income targets.
- To ensure that current shops operate at an optimum level in terms of: Income generation; efficient recruitment/staff cover; assessing reports on sales v budget; assessing the individual profit and loss budgets for each shop; proactively managing the performance of your direct reports; continuing to develop a team of Store Managers who are consistently managing each store to a high standard in terms of customer service, environment, team (both paid staff and volunteers) and profitability.
- To ensure the retail team are adequately trained and equipped to offer excellent customer service, effectively merchandise, price and display stock (donated and new), making best use of retail space and presentation.
- To take overall responsibility for all aspects of retail security, delivery van, stock, premises, money and staff, holding keys for all retail outlets.
- To provide ideas and recommendations on the expansion/diversification of the retail operation, assess new sites and business opportunities and present options to the CEO.
- To provide strong leadership, support and performance management to develop a strong team of managers. To include regular one to ones, appraisals, objective setting and agreeing targets and objectives
The successful candidate will have proven experience of multi-site retail management and people management and will possess drive, enthusiasm and excellent business acumen. You will be commercially aware and able to respond to external retail influences and trends and be experienced in dealing with the general public via all communications. A background in project planning and budgetary understanding is also key, alongside the ability to work well under to pressure to meet deadlines.
If you would like to receive further information, including the full job description, please do get in touch ASAP.
Harris Hill Charity Recruitment Specialists operate an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Visitor Experience Manager – RSPB Minsmere
Reference: MAR20243704
Location: Minsmere
Salary: £25,723.00 - £27,614.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
This is a permanent role, full-time for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
We are looking for a positive and innovative Visitor Experience Manager to help us deliver amazing experiences for our visitors, connect people with nature, drive visits to our reserve and generate vital income for the protection or our incredible nature and wildlife. This is a fixed-term contract for 6 months.
About Minsmere:
Minsmere is the RSPB’s flagship nature reserve based on the wild and picturesque Suffolk coast. Home to over 6000 different species Minsmere gives our visitors front row seats to incredible wildlife spectacles and views of some of the UK’s rarest wildlife like Bitterns, Marsh Harriers, Bearded Tits and Avocets.
Minsmere is recognised as one of Europe’s most important areas for nature and biodiversity and offers a huge opportunity to engage people, connect them with nature and gain their support for the RSPB’s vital conservation work.
About the role:
Exceptional visitor experience will be at the forefront of all you do, from creating and delivering a profitable events programme to developing on-brand signage and interpretation for our visitors. You will be an excellent communicator with experience of people engagement and interpretation, ideally within a visitor attraction. You will develop a marketing plan that drives visits to our reserve and manage our popular social media channels to engage and inspire visitors before they arrive.
Leading a diverse team of staff and volunteers with positivity and enthusiasm, you will be commercially minded and organised to support that team in achieving increased visitor income, footfall, and satisfaction. You will have a passion for people engagement and understand what excellent visitor experience looks like. You will be a great team player who embraces change, inspires others to reach their full potential and enjoys working closely with a wide variety of people from retail, catering and membership to the land management team and the wider HQ support teams.
You will need a full, manual driving licence that is valid in the UK and this role will require regular weekend and bank holiday working so flexibility is essential.
Essential skills, knowledge and experience:
- Computer literate to include professional use of social media adhering to brand.
- Good working knowledge of visitor engagement techniques.
- Successful experience of managing and supporting a team.
- Proven ability to plan and prioritise workloads.
- A natural leader who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative with high attention to detail.
- Able to build and maintain strong working relationships.
- Ability to maximise opportunities for visitor engagement and income generation.
- Assertive and resourceful with a proven track record of getting things done.
- Excellent verbal and written communication skills.
- Experience of managing and delivering against targets and KPI’s.
- Experience of planning and delivery of a high quality visitor offer.
- Proven track record of managing a successful visitor project or visitor attraction.
- A full, manual driving licence that is valid in the UK.
Desirable skills, knowledge and experience:
- Working knowledge of Equal Opportunities and Diversity.
- Health and Safety in the workplace.
- Knowledge of wildlife and conservation.
- Experience of analysing and interpreting data in a visitor experience environment.
- Ability to manage and respond to customer need and feedback.
Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferrable skills to apply for this role. We’re after the right person. If you don’t quite hit all the criteria, but still hit the majority, you should still apply!
Benefits:
- Flexi-time and time off in lieu
- 34 days annual leave (including bank holidays)
- Annual volunteer day with the RSPB or another charity
- 4 weeks paid sabbatical for every 5 years of service
- 20% discount at all RSPB retail outlets
- Cycle to work scheme
- Free access to the RSPB Worker Assistance Programme
Closing date: 23:59, Wed, 17th Apr 2024
We are looking to conduct interviews for this position on 26 April 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT).
- Permanent
- £45,000 pa
- 37.5 hours/ 5 days a week
- The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire
You’ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people’s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing.
We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7.
In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street.
ABOUT THE ROLE
The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT’s retail operation, and to empower and engage the retail team through positive and clear leadership.
This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail.
- Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation.
- Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions.
- To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion.
- Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department.
- Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters.
- Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments.
- Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful.
- Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties.
- Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities.
- Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings.
- Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department
Operational Responsibilities
- Lead, support and motivate the retail team, managing performance or conduct issues as required – this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s.
- Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events.
- Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance.
- Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each.
- Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases.
- Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce.
- Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner.
- Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring.
- Implement a structured approach to using data in the analysis of sales.
- Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping.
- Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames.
- Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets.
- Develop and control EHAAT’s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness.
- Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive.
- Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT’s policies and procedures.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A fantastic and exciting opportunity is available at RSPB South Stack reserve for a Visitor Experience Officer to join our team on a 6 month contract. This is a great opportunity to play a significant part in developing, promoting and delivering the events programme at our reserve.
Visitor Experience Officer (Fixed-Term)
Reference: FEB20245773
Location: South Stack, Holyhead, LL65 1YH
Salary: £23,489.00 - £25,216.00 per annum, pro rata
Hours: Full-Time, 37.5 hours per week
Contract: 6 month fixed-term
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
We are looking for someone with expertise and leadership across visitor experience, particularly around events - planning and delivery, ensuring visitor programmes are profitable. Someone who can warmly welcome and enthuse our visitors about wildlife and nature and the wider work at RSPB South Stack, ultimately encouraging support for nature conservation and the work of the RSPB through membership. We want to offer our visitors fantastic days out in nature, a great experience that engenders respect of our reserve and the natural world. Here, at South Stack we have one of the best places to do that.
You will:
- Work towards agreed targets for income generation, quality of visit and visitor numbers.
- Manage the online residential volunteer booking system, induct volunteers and manage them day to day to include creating rotas.
- Plan and deliver a year-round visitor events programme with the support of the Visitor Operations Manager.
- Ensure the reserve delivers a high quality, on brand visitor experience that encourages visitors to become members of the RSPB and contributes to the RSPB’s Saving Nature Strategy.
- Working with the Visitor Operations Manager and Site Manager to ensure that all colleagues are operating as one team to deliver a high-quality visitor experience for all visitors to the reserve.
- Contribute to the planning and efficient day to day running of the visitor operation that leads to the overall success of the reserve.
- Be a creative individual who can inspire and drive visits to our reserves. You will have lots of ideas on how to use the incredible stories our reserve has through events and experiences, in showcasing our reserve as an amazing place to visit.
What you can expect:
- A supportive, dynamic, and high-performing team of talented individuals around you, who want to make the world a better place than we found it.
- The chance to be involved in creating amazing experiences, connecting people to nature and making a real difference in ensuring the protection of our incredible places for wildlife and people.
- Access to excellent learning and development opportunities and employee benefits package.
- No two days the same.
What we need from you:
Essential Qualifications:
- 4 GCSEs at grades A-C and 2 A levels or equivalent.
Essential Knowledge
- Computer literate to include professional use of social media to adhere to brand requirements.
- Working knowledge of visitor engagement techniques.
Essential Skills
- Excellent verbal and written communication skills.
- Proven ability to plan and prioritise workloads.
- A team player who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative.
- Ability to manage and respond to customer needs and feedback.
- Ability to maximise opportunities for visitor engagement and income generation.
- Able to build and maintain strong working relationships.
Desirable Experience
- Experience of managing and delivering against targets and KPI’s.
- Experience of analysing and interpreting data in a visitor experience environment.
- Successful experience of managing or supporting a team of staff and/or volunteers.
- Having contributed to a successful visitor project or visitor attraction.
- Tourism or leisure related qualification, ideally at HND level or equivalent.
- Working knowledge of Equal Opportunities and Diversity.
- Health & Safety in the workplace.
Additional information
- This role is based in a rural location with no public transport links so own transport is essential.
- This role will require regular weekend working along with bank holidays.
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Monday, 1st April 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process, you will be asked to provide a copy of your CV and complete a full application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
We are actively recruiting for this role and reserve the right to close this advert at any time.
No agencies please.
Operations Assistant, South Georgia Museum
South Georgia Heritage Trust operates the South Georgia Museum on behalf of the Government of South Georgia. The museum is located in the abandoned whaling station of Grytviken, on the remote sub-Antarctic island of South Georgia. The museum is visited each austral summer by over 12,000 visitors that arrive on cruise ships, research vessels and yachts.
SGHT is seeking a practical and enthusiastic Operations Assistant to join the small team which will spend 5 to 6 months (October – April) on South Georgia. The Operations Assistant will be involved in opening the museum, operating the SGHT shop and undertaking fundraising and other projects. The Operations Assistant will report to the SGHT Director SG.
Payment is £1200 per month worked, and all food and accommodation is provided. For tax purposes the Operations Assistant is self-employed, and it is each person’s responsibility to report their activity to the appropriate tax authority. Travel to and from South Georgia is arranged by, and covered by, South Georgia Heritage Trust. Working hours are flexible and are dictated by the cruise ship schedule. This can sometimes mean working long, unsociable hours but, where possible, the team will take two days off per week. Successful candidates will live in shared accommodation in a small cottage next door to the museum and take part in a cooking and cleaning rota with other museum staff.
Candidates must be over the age of 18, have the right to work in the UK and be UK based. They must also pass a British Antarctic Survey Medical Unit medical if offered the role. Due to the remote location, and limited facilities available, employment is conditional on passing this medical assessment.
Duties of this role include:
Front of House:
· Opening and closing the museum for visiting ships.
· Welcoming visitors to the museum and responding to questions about the museum, South Georgia and SGHT.
· Assisting with guided tours of Grytviken Whaling Station.
Retail:
· Serving customers in the shop during ship visits.
· Stock management, including barcoding new stock, re-stocking during and after ship visits, and assisting with stock inventories.
· Assisting with merchandising of shop stock, including refreshing displays throughout the season.
Fundraising:
· Delivering fundraising presentations on board visiting cruise ships.
· Processing donations and associated paperwork.
· Engaging with guests about the work of SGHT and encouraging them to support the charity.
Maintenance:
· Undertaking waste management, including sorting and packing of waste.
· Completing basic maintenance tasks, such as sanding and painting, around the museum.
· Cleaning the museum and toilets between ship visits.
· Taking part in the annual deep clean of the museum and church.
Other:
· Supporting the SGHT Director SG with office administration as required.
· Taking part in a cooking and cleaning rota within shared museum accommodation.
Experience:
· Operating in a busy retail environment, including using EPOS systems and completing inventories. (Essential)
· Using Excel and other software packages to record and manage shop stock. (Desirable)
· Speaking to visitors of all ages and backgrounds, from all around the world. (Essential)
· Cleaning and waste management tasks in a non-domestic setting. (Desirable)
· Basic maintenance tasks such as sanding and painting. (Desirable)
· Public speaking and delivering presentations. (Essential)
· Living and working in a small team. (Essential)
· Cooking for groups of people, taking into consideration dietary requirements. (Desirable)
· Living and working in remote and isolated communities, and an awareness of the challenges of this. (Desirable)
· Walking and hiking in mountain terrain. (Desirable)
Person Specification:
· An excellent team player, always looking for ways to support their immediate team and wider community. (Essential)
· Self-sufficient, with the ability to identify tasks and complete them independently. (Essential)
· Strong sense of personal responsibility, and awareness of their role and impact within a small community. (Essential)
· Enthusiastic and energetic, able to remain positive and proactive even at the end of a long day. (Essential)
· Adaptable and able to adjust quickly to short-notice changes of plan. (Essential)
· Detail orientated and committed to ensuring that tasks are always completed to the highest standard. (Essential)
· Practical and willing to tackle hands-on tasks such as painting, cleaning and maintenance. (Essential)
· Physically fit and able to undertake heavy lifting and other physical work. (Essential)
· Environmentally aware and willing to be an advocate for conservation and wildlife. (Essential)
· Strong numeracy skills and comfortable using them within a retail environment. (Essential)
· Confident speaker of languages additional to English, particularly French, German or Mandarin. (Desirable)
The client requests no contact from agencies or media sales.