Would you like to work for a leading mental health charity?
Do you want a rewarding career where you can really make a difference?
If yes, join us here at Rethink Mental Illness.
We have a very exciting opportunity for a Supervising Advocate to join and supervise our friendly Essex Advocacy team. Your role will be a permanent term position working full time, 35 hours per week based in the service.
Our Essex Advocacy service works in accordance with relevant legislation and statutory guidelines to provide specialist advocacy services as appropriate across a range of disciplines including, IMCA, DOLS, RPR, IMHA, Care Act and Community Advocacy. We are currently developing and growing our CYP Advocacy Team. We provide a range of generic and statutory (instructed or non-instructed) support in secure units, hospitals, care settings or in the community.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.
What will you be doing?
- Co-ordinating a high quality, responsive and effective advocacy service in accordance with the service specification, contract and legislative timescales; ensuring a consistent standards are maintained and delivered in an empowering framework.
- Maintaining a thorough understanding of how the contract should be delivered, actively monitoring and taking action on performance against KPI targets and deliverables; ensuring that the service demonstrates positive outcomes, impacts and added value.
- Allocating referrals in accordance with the service standards and engagement protocols.
- Reviewing and checking monthly advocate reports for accuracy and quality and conduct case file and practice audits and reviews.
- Supporting advocates with case management and practice issues including report writing and reviewing.
- Recruiting the best talent and ensure that all new staff and volunteers receive a high-quality workplace induction; ensuring they have the knowledge, information and resources to be successful in their roles.
- Contributing to the promotion and understanding of the role of statutory and non-statutory advocacy services among staff working in health and social care services, service users, carers and other stakeholders.
- Keeping accurate factual records relating to the service users and their cases, including keeping the case management database up to date.
Do you have what we are looking for?
- I have substantial practical experience working as a statutory advocate.
- I have completed the relevant National Qualification in Independent Advocacy (Level 3 or new Level 4)
- Completed or working towards additional specialist units e.g. IMCA, DoLS, IMHA, ICAA, Independent Advocacy for CYP and Managing an Advocacy Service and Health Complaints
- Team management or supervisory experience of developing staff and/or volunteers, setting and
reviewing SMART objectives, and taking immediate action to address performance or conduct issues.
- An understanding of case management systems and implementing safeguarding protocols.
- Have a good understanding of advocacy practice and principles of empowerment and knowledge of relevant legislation.
- Ability to manage a complex caseload covering a wide range of subjects ensuring independence and clarity of decision making.
- Ability to travel throughout the Locality, including travel when required to Hub Office
What will you receive?
You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:
- Salary of £23,906.01 - £27,282.80 per annum
- Contributory pension scheme
- Life assurance and employee assistance programme
- 25 days annual leave rising to 30 days plus bank holidays
- Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
- Eyecare vouchers
- Flexible working
Don’t just change jobs, change lives!
In response to the current COVID 19 pandemic, we are flexible in the delivery of our advocacy and have maintained our work with our clients in the most pro-active and practical ways. Our Supervising Advocates are currently working from home and the Advocacy Teams are conducting their appointments with clients using a range of online software and telephone contact. Any face to face visits are carried out in line with Government Guidance and full PPE is worn by all staff, where necessary.
We have been working throughout and have ensured that our clients receive the best possible support and service in spite of the practical restrictions.
Just a couple of final things,
We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.