£17,433 - £19,860 per year
Contract, Full-time
Job description

Do you want a rewarding career where you can really make a difference?

Are you interested in working for a leading mental health charity?

If so, you may be the person we are looking for


We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”


Due to growth we have an exciting opportunity for 6 Trainee Mental Health Money Advisors to join our established and friendly Money Advice team. You will initially join us on a fixed term contract until March 2021 with a view to becoming permanent subject to funding. In addition, you will be working full time, 35 hours per week based from home. You may however be asked to travel to our Birmingham office on an occasional basis for meetings and training.


Our Mental Health & Money Advice Service provides holistic advice and support to clients who are experiencing both poor mental health and financial difficulties.  This is the first UK wide service which address both mental health and financial health together.


In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.


What will you be doing?

  • Undertaking ongoing training and to complete the MaPS accredited training and any other training required including on mental health.
  • Under supervision, advising clients on the best solutions to their debt issues and provide support where required to individuals who have financial problems by telephone, email and letter.
  • Supporting advisors within the team with casework to further my own knowledge and understanding.   
  • Managing my own caseload, maintaining detailed, up-to-date, accurate case notes on the AdvicePro database in accordance with the General Data Protection Regulation. (GDPR).
  • Ensuring service user feedback is encouraged in the form of compliments, comments and complaints and they are appropriately responded to.
  • Keeping informed about changes to the landscape and legislation related to debt, benefits and mental health using both journals and newsletters.
  • Identifying issues affecting people living with mental illness and debt nationally and address these by providing evidence, contributing to Rethink Mental Illness’ work in policy and campaigns.


Do you have what we are looking for?

  • GCSE English & Maths at Grade C or Level 4 & above.
  • Experience working in a role providing customer service via telephone and email.
  • Evidence of a commitment to learning and professional development.
  • Good collaborative and written/verbal communication skills.
  • Some experience of working with people with mental illness or poor mental wellbeing. This could be gained via paid work, volunteering or personal experience.


Due to SLA, the training programme will begin on the 7th December, you therefore must be able to start with us week commencing the 30th November.  


Unfortunately, due to the requirements of the funder for this role, we are unable to accept applications from those who have previous experience providing debt advice or casework.


What will you receive?

You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  


  • Salary of £17,433.82 to £19,860.93 per annum
  • Comprehensive training programme 
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days annual leave rising to 30 days plus bank holidays
  • Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working  


Don’t just change jobs, change lives!


Just a couple of final things,

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.  Please be mindful that we may close adverts early if we receive a high volume of applications which is why we encourage you to apply as soon as possible.



More about Rethink Mental Illness
Rethink Mental Illness

No matter how bad things are, we can help people severely affected by mental illness to improve their lives. We’re Rethink M... Read more

Posted on: 16 October 2020
Closed date: 29 October 2020
Tags: Advice, Information

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