Leicester, Leicester (On-site)
£27,000 per year
Permanent, Full-time
Job description

About reunite International Child Abduction Centre

reunite International Child Abduction Centre is the leading UK charity specialising in international parental child abduction and the movement of children across international borders. For over 30 years we have been providing advice, information and support to parents, family members, guardians, and professionals who are involved in cases of international parental child abduction, prevention of abduction, relocation and contact across international borders. Our telephone advice line is open 24/7 and manages in excess of 1,500 new cases and 20,000 calls every year.

We are recruiting for the below post through funding provided by the Ministry of Justice and the Foreign, Commonwealth and Development Office. We will provide a comprehensive induction and training for successful candidates.

Job title: Advice Line Manager

Hours: 35 hours a week (usually 9.30 – 5.30)

Reporting to: Chief Executive Officer

Location: Office based (Leicester)

Salary: £27,000

The Advice Line Manager is responsible for delivering and developing the advice line service. This involves the coordination, delivery and management of the service, some line management, and a contribution to the broader management and development of reunite.   We’re looking for a highly organised and self-motivated person, ideally with some management experience, who can meld an effective, calm, fair and impartial approach with the humanity, compassion and understanding needed for this work. 

You can apply to this post by downloading the application form and following the instructions.

  • Please note we do not accept CVs
  • Closing date and time for this post is 5pm on 16/06/2022
  • Interview dates for this post will be in July 2022

Job Description: Advice Line Manager

The Advice Line Manager role is a new role designed to lead and support the advice line team and develop our services. 


• To ensure a high-quality support and advocacy service is provided to parents, carers, family members and professionals who experience international parental child abduction or have concerns about the movement of children across international borders.

• To support the Chief Executive Officer in the development of the advocacy services and to lead the advocacy team, supporting them in delivering their roles and the service. 


1. Advice line

  • Staff the advice line a minimum of 3 days a week and take a share of the emergency, out of hours, mobile telephone rota

2. Team development

• Responsible for the overall support, supervision and management of advice line staff 

• Establish both team and individual work programmes, reviews and development (including training plans) 

• Develop and maintain a supportive and professional team focussed on quality service provision and continual improvement 

• Be responsible, with the Chief Executive Officer, for recruitment, induction and probation of new team members and volunteers and oversee employee record keeping and other administrative processes

• Implement and uphold relevant workplace policies and standards

 • Manage staffing to ensure adequate cover is available to meet 24 hour, 7 days a week coverage

3. Service standards and development

  • Ensure work is delivered and records are up to date and properly maintained in compliance with key policies and with funder requirements
  • Draw on the experiences of the team, the case work and the data to identify, shape and inform, with the Chief Executive Officer, service improvements and developments 
  • Keep self and team informed and up to date with relevant legislative, policy and case developments, which may have a bearing on the work of reunite and the advice line specifically 
  • Maintain up to date, and timely, monitoring and evaluation to meet funder reporting requirements and to be able to inform funding proposals and service development
  • Prepare funding proposals, monitoring reports, presentations and information for third parties
  • Assist in coordinating and participating in public facing, fundraising and communication activities in furtherance of reunite’s work

4. Partnerships

• Work with the Chief Executive Officer and the team to maintain good working relations with existing partners, third parties and agencies 

  • Work with the Chief Executive Officer and the team to identify, build and maintain new partnerships that may be beneficial to the delivery and development of the service 

•  Positively promote reunite and the service offering 


 • Act in accordance with reunite’s policies and procedures in particular with regard to compliance with health and safety at work, human resources, equalities, data confidentiality, and safeguarding.

• Work in a manner which positively promotes the aims and objectives of the organisation. 

• Positively uphold and promote reunite’s rights based and impartial approach and commitment to equality, diversity and anti-discriminatory practices 

• Ensure effective communication throughout the organisation 

•  Attend and participate in regular supervision, staff and other meetings and trainings as necessary

 • Carry out your own administrative duties 

• Undertaking any duties consistent with the post as may be reasonably requested by the Chief Executive Officer and Board of Trustees 

Please note this job description is intended to outline the main duties of the post and may change as the post and organisation develops.



Person Specification: Advice Line Manager

Experience, abilities and knowledge

  1. Leadership and management experience: Essential
  2. Experience of working with vulnerable people in emotionally charged or stressful situations: Desirable
  3. Experience of preparation of timely monitoring, evaluating and reporting returns for a range of audiences (funders, trustees, stakeholders): Essential
  4. Experience of preparation of funding bids, fundraising materials and related fundraising events: Desirable
  5. Experience of partnership working and partnership development: Desirable
  6. Ability to use wide range of IT including use of databases and other software: Essential
  7. Good ability with oral and written communications for a wide range of audiences and occasions: Essential
  8. Ability to plan, set targets, develop action plans and strategies for personal and organisational development and growth: Essential
  9. Knowledge of/willingness to learn and relay information in respect of law and legal information: Desirable
  10. Knowledge of/willingness to learn and apply principles of safeguarding and protection of vulnerable people: Desirable
  11. Knowledge and understanding of the role of workplace policies in delivering quality standards and effective, professional practice: Essential
More about reunite International Child Abduction Centre

At reunite International Child Abduction Centre we provide advice, information and support to parents and family mem... Read more

Refreshed on: 01 June 2022
Closed date: 16 June 2022 at 23:30
Job ref: Advice Line Manager
Tags: Advice, Information, Management

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