Canterbury, Kent
£21,126 - £24,144 per year
Contract, 1 year (with potential for extension), Full-time
Job description

We are looking for a proactive individual with great team working skills and experience of supporting survivors of domestic abuse to join our Adult Team. Working with survivors of domestic abuse as an outreach worker, you will play a crucial role in advocacy, risk assessment, safety planning and empowerment.

As part of our passionate and committed team of approximately 35 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.


  • To provide practical and emotional support to survivors of domestic abuse, including crisis intervention, risk assessment and safety planning.
  • To develop individual support plans, which address the risk of harm and offer information, advocacy, advice and signposting to survivors, underpinned by individual risk and need.
  • To empower survivors, thereby increasing self- esteem, reducing isolation and helping survivors to keep safe.
  • To provide survivors with information relating to their rights and ensuring survivors are empowered to make decisions based on their options.
  • To work in collaboration with the adult team and wider Rising Sun team to support other programmes delivered within the organisation.


Service Delivery

  • Work as part of a team providing high quality support, advice, advocacy and information to survivors of domestic abuse.
  • Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality.
  • Work in a needs led way with a specific focus on a trauma informed approach, which recognises domestic abuse and its impact.
  • Work holistically with survivors, recognising individual needs, and help survivors to recognise and build on their strengths and abilities to build self-esteem and resilience.
  • Offer support face to face or remotely, via phone or video call, depending on the needs of the survivor and current guidance around social distancing.
  • Attend regular supervision and appraisals with line-manager.
  • Work effectively in partnership with other agencies and refer on appropriately, dependant on need and risk. This may include referral to specialist agencies, to other specialist DVA services or other external processes (for example MARAC).
  • Assess risk to individuals on a regular basis using the DASH risk indicator checklist.
  • Work with survivors to develop tailored support plans with a focus on reducing the risk of harm, increasing their personal safety (and that of any children) and responding to their individual needs.
  • Support survivors to be able to identify and manage the risks to themselves and their children
  • Provide information to survivors in relation to their options, including guidance in relation to their housing, legal and welfare rights and advocate on their behalf as required.
  • Encourage service users’ participation in service development, continuous improvement and feedback exercised.
  • Represent the Rising Sun at relevant community meetings and forums.
  • Support Rising Sun’s community services including our One Stop Shop drop in service and group programmes.
  • Maintain up to date and accurate records and ensure, reports and evaluations are completed as required.
  • Work as part of a team, supporting colleagues and building positive working-relationships with team members.
  • Contribute to wider team meetings and discussions to share learning and feed into organisational developments.
  • Be willing and available to work some evenings and weekends as required to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).


  • At all times work professionally and to a high standard, setting an example to the wider team and external partners.
  • A good knowledge and understanding of using IT programmes such as Word and Excel.
  • Complete administrative tasks and ensure paperwork and evaluations are kept up to date.
  • Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
  • At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information.
  • Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and  the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
  • Be proactive and solution focussed while paying attention to detail.
  • Participate in supervision, training and meetings as required.
  • Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
  • Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.


More about Rising Sun Domestic Violence and Abuse Service
Rising Sun Domestic Violence and Abuse Service

The Rising Sun Domestic Violence and Abuse Service is a registered charity supporting women and children affected by domestic violence in ... Read more

Posted on: 20 September 2021
Closed date: 20 October 2021
Tags: Support Worker, Social Work

The client requests no contact from agencies or media sales.