City of London, London
£25562 per annum
Job description
Challenge Events Coordinator (London)

You will be managing a variety of challenge event projects, with a focus on outstanding supporter stewardship and maximising supporter fundraising and recruitment. Key projects include our General Running and Open Challenge portfolio, which have grown significantly over the last couple of years, as well as supporting London Marathon and our bespoke events RNIB Double Dash and Marathon Mates.

Challenge Events Coordinator Responsibilities:

• Manage our General Running and Open Challenges programme to deliver clear, timely and effective plans and evaluations which support the growth of recruitment, income and PR coverage
• Deliver stewardship and engagement strategies for key events
• Manage and co-ordinate enquiries via email, phone, mail and social to ensure outstanding supporter care and timely responses
• Ensure all supporter communications are recorded accurately on our Pivotal database, in adherence to Data Protection and GDPR
• Identify opportunities to tell supporter stories that bring our events and supporter experiences to life
• Act as a challenge events champion across RNIB, sharing news and inspiring content with colleagues to inspire and engage
• Represent RNIB at external events and ensure supporters, their families/friends and volunteers have excellent event experiences
• Supervise volunteers in the office and at events
• Ensure key internal colleagues are briefed with clear timelines, objectives and responsibilities
• Work with key teams to produce content and copy for web, email and social media
• Manage and monitor performance of 3rd party event suppliers
• Create, monitor and manage individual event budgets
• Ensure income and expenditure management is accurate and timely, and complies with internal policies and CIOF guidance
• Ensure information given to supporters complies with charity law and CIOF code of fundraising practice
• Keep up to date with sector trends, undertake competitor analysis and contribute to the development of our team strategy

Challenge Events Coordinator Requirements:

• Experience of working in a fundraising or customer service team
• Experience of delivering excellent customer care
• Experience of using databases and Microsoft Office
• Knowledge of CIOF code of fundraising practise
• Ability to remain positive and calm under pressure.
• Commitment to the ambition, values and behaviours of RNIB.
• Ability to manage multiple competing deadlines, organise time effectively, creating work schedules, prioritising workload and meeting deadlines
• Ability to remain calm under pressure, deliver to tight deadlines, and make decisions independently

About RNIB Royal National Institute of Blind People:

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. You’ll be joining one of the UK’s biggest charities and helping to support almost two million people living with sight loss in the UK.

It’s an exciting time to join the RNIB Challenge Events team, as the programme has seen significant growth over the last 3 years and we have ambitious plans to grow further. We are a small, friendly and ambitious team, who love challenge events and take great pride in delivering outstanding supporter care to our fundraisers.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff. Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV’s, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Location: London or home-based/flexible working considered
Job type: Full Time, permanent, 36 hours per week
Salary: £25,562 (inc. £3,603 LW if applicable)

Benefits: In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes.

You may have experience of the following: Challenge Events, Events Fundraising Coordinator, Events Officer, Events Assistant, Fundraising Assistant, Events Coordinator, Fundraising Coordinator, Fundraising Officer, Fundraiser, Fundraising, Charities, Not for Profit, Fundraiser, Marketing, Business Development, Donor Management, Third Sector, Fundraising Assistant, etc.
Posted on: 27 October 2021
Closed date: 11 November 2021
Job ref: 104147
Tags: Fundraising