Oxford, Oxfordshire
£34,000 per year
Permanent, Full-time
Job description

As the House Manager of Ronald McDonald House Oxford, you will be responsible for the running of our new 62 bedroom House that is due to open in 2020. You will line manage a team of employees, manage a budget, build external relationships including key hospital staff, a network of local supporters and the Oxford House Board of Governors and maintain standards of operations associated with assisted living accommodation.

Key Responsibilities
 Oversee the day to day running of the House taking in to account that the House is operational 24-hours a day by balancing the challenge of communal living and creating supportive ‘’home from home’ environment with achieving financial and operational efficiencies
 Control House budgets and manage accounts. Manage expenditure throughout the year working to an agreed budget and income target and producing the relevant reports
 Raise awareness primarily on a local basis while supporting national campaigns
 Provide regular reports to Board of Governors, and Ronald McDonald House Charities
 Implement and follow-up on all Ronald McDonald House Charities Policies and House Rules including H&S, Employment Law, Security and General Data Protection Regulations Driving the strategic planning agenda with the Board of Governors and Ronald McDonald House Charities
 Build strong relationships with the hospital at all levels and build relationships within the hospital community
 Be able to manage effectively crisis and conflict management situations. You will be the main ‘Out of Hours’ emergency point of contact and responsible for notifying the relevant people in any situation
 Recruitment, retention and development of a high performing team
 Good knowledge of all HR practices i.e. completing appraisals, employee development plans, managing employee conduct, creating an inclusive workforce and fostering a positive workplace culture

Knowledge and Experience
 Experience of line management
 Experience of working/managing in a communal living environment (not essential)
 Experience of achieving targets with agreed expenditure budgets

Skills and Abilities
 Ability to manage a team to achieve targets
 Excellent verbal and written communication skills, with confidence communicating with a wide range of audiences
 Ability to build and maintain relationships
 Good IT skills
 The ability to manage a wide range of activities, prioritise own workload, deal with conflicting demands and unforeseen circumstances
 Be able to show empathy while maintaining professional boundaries
 Demonstrates an understanding of and maintains the principles of confidentiality
 Ambitious, self-motivated and enthusiastic
 Ability and motivation to deliver high quality work with minimum supervision
 Understands or willing to learn medical terminology most frequently used by resident fami-lies

Values
 Respects diversity and works diplomatically with a variety of different audiences
 Shows cultural and interpersonal sensitivity, working well within a team

Refreshed on: 23 October 2019
Closed date: 27 October 2019
Job ref: References will be requested after job offer
Tags: Senior Management, Operations

The client requests no contact from agencies or media sales.