W1B, London
Circa £39,000 per year plus benefits
Contract, Full-time
Job description

Housing and Care Executive (Maternity Cover)

12 Month Fixed-Term Contract

Circa £39,000 salary and benefits

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity, and facilitates the provision of help and support for ex-RAF personnel and their eligible dependants who are in need of assistance.  Part of that help is providing help to maintain the homes of our beneficiaries through grants and loans for essential repairs and adaptations. Additionally the Fund provides assistance associated with residential and domiciliary care and equipment (including electronically powered mobility vehicles (EPVs) and wheel chairs) to maintain independent living.

We are seeking a compassionate and highly organised individual to provide maternity cover within the Housing and Care teams, who deliver housing and independent living solutions as part of our overall support for the RAF family. Working within a team of welfare executives, you will have responsibility for identifying the needs of beneficiaries, delivering appropriate assistance within delegated spending authority and presenting higher value applications to the Grants Committees of the Fund. In addition to an ability to handle welfare casework, the Housing and Care Executive is involved in the administration of the Fund’s loans, which requires working with beneficiaries and solicitors, to ensure that our loans are correctly administered. 

The successful candidate will need to have relevant welfare experience and preferably some experience of property management and of working with Community Care legislation and Welfare rights, although relevant training will be provided. An articulate communicator with IT skills suited to working in a paperless environment, you must be able to demonstrate an ability to relate to people of all ages, especially vulnerable beneficiaries, in a manner which is conducive to relieving stresses and concerns through holistic consideration and delivery of welfare solutions. 

A detailed job profile is available on the Fund’s website. For an informal discussion about the role please contact Em Rogers, Head of Housing & Assurance.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to HR Services, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR.

The closing date for applications is noon on Friday 22 January 2021.  Interviews are scheduled to take place virtually via a video conferencing platform on Tuesday 26 January 2021

Due to the high number of applications expected, only those longlisted will be notified. 

Please note that the successful candidate will be required to have a Disclosure and Barring Service check.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community.


Managing and executing, with other Housing and Care Executives, all aspects of charitable assistance from the RAF Benevolent Fund concerned with housing matters, the administration of loans, funding of residential and / or domiciliary care and equipment.  Provision of support, help and advice to enquirers who need assistance to maintain independence with safety and dignity in daily living.

  • Processing applications for financial assistance associated with housing repairs & adaptations from former members of the Royal Air Force, their widows and other dependants.
  • Processing applications for financial assistance associated with residential and domiciliary care and / or equipment (including electronically powered  mobility vehicles (EPVs) and wheel chairs) from former members of the Royal Air Force, their widows and other dependants
  • Managing casework through Main/Small Grants Committees and within their delegated authority.
  • Primary administration of loan applications and the securing and discharge processes.


The position of Housing and Care Executive has wide professional and administrative responsibilities. Key tasks include the following:

  1. Responding to initial contacts from applicants either by telephone, letter or email, arranging a home visit by a voluntary caseworking organisation, and where appropriate, the submission of an application form.
  2. Acquiring a working knowledge of major state benefits and awareness of the availability of assistance from other sources e.g. state, local government and other charitable organisations.
  3. Responding to oral or written queries from government departments, the public, potential applicants, helper organisations and charities, informing Head of Housing & Assurance/Director Welfare as necessary.
  4. Reviewing and rejecting applications where the applicant is ineligible or where the assistance sought is outside the scope of the Fund and its policies. Considering whether charitable support by the Fund is appropriate and assessing the potential costs involved.
  5. Processing of applications for financial assistance with house repairs, adaptations or improvement, ensuring that all information necessary to enable Committees to form a proper judgement is available, resolving anomalies and rectifying omissions and errors as necessary.
  6. Processing applications for financial assistance towards the cost of providing specialist equipment within an applicant’s own home, ensuring that, if necessary the Disabled Facilities Grant process has been followed and a relevant Occupational Therapist (OT) assessment has been completed before grant funding is considered.
  7. Processing applications for financial assistance towards the cost of residential and domiciliary care. Ensuring that Local Authorities are meeting their obligations and that all avenues have been explored before grant funding is considered. This also includes processing of applications for short term respite breaks and WINGS breaks.
  8. Processing applications for assistance with mobility-related issues, liaising with OTs, the Fund’s EPV preferred provider and other organisations as necessary in order to achieve an effective outcome for the beneficiary.
  9. Liaising with public authorities on the level of support obtainable to beneficiaries.  Wherever practicable, assisting and advising caseworkers to undertake such enquiries on behalf of the Fund. Referring applications to the Benefits and Advocacy team before consideration by Committee or where there is a concern that level of state support might be below entitlement.
  10. By using personal, delegated financial authority, authorising expenditure within the agreed budgetary limits of up to £3,500 for welfare cases.
    • Where this is inadequate or where Fund policies require that the case be considered by the Small Grants or Main Grants Committee, preparing the case for consideration by the relevant committee.
    • Where appropriate, seeking additional contributions from other charities.
    • Notifying Helper and applicant of outcomes.
    • Arranging payment of grants or loans via Helper or direct to (Homes/Social Services/solicitor/beneficiary according to the requirements of the case)
  11.  Preparing and dispatching all correspondence arising from these decisions to ensure that Fund assistance awarded is disbursed without delay in accordance with Fund policies.
  12.  The securing, review and redemption of loans, executing Deeds of Postponement and loan transfers.  The management of loan health checks with specific reference to assessment of affordable repayment levels and pursuit of serial arrears
  13.  Advising beneficiaries and caseworkers on housing matters including repairs and adaptations, and clarifying issues related to loans and mortgages.     
  14.  Actively maintaining and updating accurate computer records including creating payments utilising CARE and Filehold, including a statistical record of caseload for use in case presentation and for recording decisions.
  15.  Undertaking other tasks not related to specific casework as directed by Head of Housing & Assurance / Head of respite and Care / Director Welfare.


  1. Visits to related welfare organisations.
  2. Progressive acquisition of appropriate specialist knowledge through structured training.
  3. Development of practices that assist the Fund’s objective of paperless working



  • Deciding and Initiating Action – making prompt, clear decisions involving difficult assessments, working under own direction
  • Analysing - analysing data, probing for further information and making rational judgements from the available information and analysis
  • Presenting and Communicating information – speaking clearly and fluently, expressing key points, projecting credibility and undertaking presentations with skill and confidence
  • Writing and reporting – writing clearly and succinctly, in a well-structured and logical way
  • Applying expertise and technology – applying specialist knowledge and developing expertise through continual professional development
  • Planning and Organising – managing time effectively, meeting deadlines and prioritising workload


  • Relating and Networking - establishing good relationships with colleagues, beneficiaries and external contacts, relating well to people at all levels
  • Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
  • Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic


Academic / Professional Qualification(s) or equivalent:


  • Educated to A level standard (grades A to C) or equivalent


  • Evidence of Continuing Professional Development (CPD)
  • Health & Social Care qualification

Knowledge / Experience:


  • Significant experience of grant making within a welfare environment
  • Excellent IT knowledge, including Outlook, Word and Excel
  • Experience of working within a case management system


  • Working knowledge of the RAF.
  • Working knowledge of the State Benefits system.
  • Housing or Property Maintenance background.
  • Experience of working with Community Care legislation and Welfare rights
  • Knowledge and experience of mobility aids and equipment, including statutory entitlements

Skills / Abilities:


  • Excellent communication skills, both oral and written, including a sympathetic and practical telephone manner.
  • Excellent administration and organisational skills.
  • Excellent analytical skills with the ability to sympathetically discern between those matters essential to case development as distinct from matters of only peripheral relevance.
  • Emotional intelligence – able to get others to do willingly and well what is required, with an emphasis on team working
  • Flexibility to change/resilience


  • Ability to prioritise workload.
  • Ability to produce own correspondence.
  • A flexible approach to work, colleagues and change initiatives.
  • Demonstrable presentation skills.

Other Requirements:

  • To carry out any other duties that are within the scope of the job as requested by Head of Housing and Assurance.
  • Required to undergo a Disclosure Barring Service check.
More about Royal Air Force Benevolent Fund
Royal Air Force Benevolent Fund

Since our foundation in 1919, the RAF Benevolent Fund has been there, through thick and thin, supporting the RAF family. We are an inde... Read more

Posted on: 06 January 2021
Closed date: 22 January 2021
Job ref: HCE Jan 21
Tags: Advice, Information, Housing Management

The client requests no contact from agencies or media sales.