Job description

The Befriender role is at the heart of the RAF Association’s objectives in delivering welfare support to members of the RAF family requiring it.  The aim of the Befriender role is to help alleviate isolation and loneliness, by giving time to listen to people either in person or over the phone and to encourage communication on a shared interest or topic, leading to improving and developing enjoyable social networks for the beneficiary or by helping facilitate their involvement in community groups and activities to ensure that they remain part of the community and feel socially connected to the wider family. 

What are you looking for?

The role of a Befriender is varied and could involve helping out with practical tasks such as driving someone to a doctor’s appointment, it could simply involve a cup of tea and a chat or it could be to accompany them to their first meeting of an interest group in their community.


With the opportunity to directly improve someone’s quality of life and see the difference each contact with that person has on them, this role is something to feel proud of. Other benefits include building self-confidence and improving communication skills with a variety of people, as most people will be in touch with a couple of people during the year.

Befriender volunteers need to be:

  • Caring and empathetic, with the ability to build a rapport with others and put them at ease, through a friendly and sensitive approach
  • Good listeners and communicators
  • Reliable and dependable
  • Able to put people who may be anxious or worried, at their ease
  • Aware of some local social groups the beneficiary could get involved in or be able to research this for them

Practical considerations

Befriender volunteers will need to be 18 years of age or over and be prepared to undertake an Enhanced DBS check, which is required for this role.

Befriender volunteers are required to attend a one day training course which is free and for which expenses will be paid.

All volunteers should be able to work in a non-judgemental and professional manner.

Out of pocket expenses will be reimbursed in line with the RAF Association volunteering and expenses policies.

More about Royal Air Forces Association
Royal Air Forces Association

The Royal Air Forces Association (or RAF Association), is a member-led, registered welfare charity that provides welfare support to Serving and... Read more

Posted on: 24 July 2019
Closed date: 22 October 2019
Job ref: Larkhall, Coatbridge, Motherwell Befriender
Tags: Advice, Information, Vocational/Services