Kew, Greater London
£27,000 - £29,000 per annum, depending on skills and experience
Permanent, Full-time
Job description

It is an exciting time to join the membership team at the Royal Botanic Gardens, Kew. Membership provides a vital source of income for RBG, Kew and an opportunity has arisen to contribute to this important team. Primarily focused on the retention of Kew’s 100,000 members, this role will use their skills to support future campaigns, as well as project manage the delivery of multiple projects.

This is a great opportunity for someone who has a passion for the culture and heritage sector.

The Membership Officer will be involved in briefing in membership campaigns to key stakeholders and reporting against those campaigns and the wider membership KPI’s. This role requires someone who has experience working in a busy office environment with responsibility for managing deadlines and a keen eye for detail. 

The Royal Botanic Gardens, Kew (RBG Kew)is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi.  

Kew Foundation is an integral part of RBG, Kew, working to deliver its over-arching strategy through the generation of income from Kew’s membership scheme and driving fundraising growth from individual donors, corporates, trusts and foundations both across the UK and international audiences.

We are looking for someone who has good analytical skills, with the ability to review the impact and success of our various retention campaigns.  

This role requires a motivated self-starter who can prioritise their workload and who will be able to support delivery of multiple membership campaigns across different audiences and channels. We are looking for someone who works well in a team and can build collaborative working relationship across multiple differing directorates.

The successful applicant will have knowledge of CRM databases and will be able to track and report against specific targets and campaigns.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Closing Date: 11/04/2021

Interviews are planned for 19th April

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Refreshed on: 02 April 2021
Closed date: 11 April 2021
Tags: Fundraising, Marketing