Hampton, Greater London
Solihull, West Midlands
Surbiton, Greater London
High Wycombe, Buckinghamshire
£34,500 - £35,000 per year
Temporary, 6 months, Full-time
Job description

Job Description

Job Title:                    IT Support Administrator {6 Month Fixed Term Contract}

Location:                    Can be based out of our nearest location to your home: (Hampton, Surbiton, High Wycombe, Solihull). Travel to all locations is regularly required

Reports to:                 Head of IT

Responsible for:        No direct reports

Main purpose of the job

Responsible for the day-to-day running of the charity’s IT systems including maintaining the infrastructure, manage & resolve escalated cases from an outsourced first line support IT service, troubleshooting system issues and escalating problems to the appropriate teams or third parties.

Ensure the uptime, performance and availability of the charity’s IT systems.

Key responsibilities

Provide IT support to the charity’s users and support the work of the Head of IT

Monitor the IT outsourced support service and respond to any escalations

Manage the IT infrastructure ensuring it meets current and future requirements

Ensuring continual availability, reliability and performance of core applications

Perform routine checks on critical services and infrastructure and ensuring backups are in place and are usable to ensure business continuity

Overseeing IT security and compliance and disaster recovery plans

Support and maintain the network creating appropriate IT documentation

Identifying problems and providing solutions through support & documentation

Administration of Active Directory & 365 apps incl. SharePoint, Exchange & Teams

Purchasing equipment, maintaining asset lists and equipment audits

Preparing and issuing IT and telephony equipment to end users

Inducting new starters (onboarding) and closing accounts for leavers (offboarding)

Ensuring IT policies and procedures are documented and up to date

Ensuring that all front-end and back-office systems are kept up to date with the latest firmware, patches and security/maintenance updates

Evaluating and implementing new technology and system enhancements.


Key Relationships

Head of IT & Applications Technician

Home/Service Managers

First Line IT Support Provider & Key IT Partners

Working Pattern

Full-time (35 hours excluding breaks) and flexible. This role will require flexible working in terms of location and working pattern. Occasional evening and weekend working will be required.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love

We carry out our work with love, care and compassion

Living positively

We are optimistic in everything we do supporting veterans & their partners in leading happy and fulfilled lives

As a family

We work and live as one team, one family, one community

Standing in their shoes

We show admiration and respect for people and never forget what they have done

Care with courage

We are not afraid to do what is right and what is needed

Our Mission Statement

To provide a range of outstanding care and therapies to veterans and their partners living with disability or dementia.

Person Specification

Essential behaviours / characteristics:

A UK driving license and the ability to travel independently between the four sites

Excellent personal and customer-facing skills

Flexibility and a strong work ethic with a patient “can-do” approach

A commitment to personal and professional development

Committed to our mission, values and to enabling outstanding care for veterans

Desirable skills:

Microsoft Windows Server 2008 onwards

Microsoft Windows 10

Microsoft Office 2016 and Office 365

Microsoft Active Directory Services

Microsoft Exchange 2016 & Exchange Online

Microsoft RDS Terminal Services (Thin Client)

Microsoft SQL Server 2008 onwards

Microsoft 365 & Azure Cloud Platforms

Microsoft SharePoint 365

VMWare vCenter

Nimble Data Storage (SAN)

Apple Mac OS

Cisco routing, switching & VLANs

SonicWall, Juniper and/or Fortigate Firewalls

Meraki MDM (for mobile device and wireless AP management)

Avaya Telephone Systems (or other similar systems experience)

WordPress Web Hosting

Desirable experience:

A reasonable understanding of on-prem data communications equipment (e.g. firewalls, routers, switches, hubs, WiFi controllers and access points, UPS, cabinets, patch panels, Cat 5+ cabling, fibre links, ADSL, analogue, etc.)

At least a basic understanding of wide and local area networking technologies and practices (e.g. MPLS, SD-WAN, VLANs, bandwidth partitioning, etc.)

The charity reserves the right to update and amend this job description to ensure is accurately reflects the role. This will be agreed in consultation with the job holder and where possible the charity would hope to achieve mutual agreement to any reasonable changes.

In line with the Government announcement all of our staff will need to have, or be willing to have, both COVID vaccinations unless medically exempt. In addition, we follow all government guidance in order to protect our vulnerable residents and our colleagues and provide all PPE to be able to do this

Application Instructions

Please send a covering letter with a CV

More about Royal Star & Garter
Royal Star & Garter

Royal Star & Garter is a charity that provides loving, compassionate care to veterans and their partners living with disability or dementia... Read more

Posted on: 22 September 2021
Closed date: 29 September 2021
Job ref: IT Support Administrator
Tags: IT