Royal Voluntary Service
Epping, Essex
£9.59 per hour
Permanent, Part-time
Job description
Retail & Café Manager
St Margaret's Hospital, Epping
£9.59 per hour
16 hours per week, Monday – Friday (flexible hours)

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.

We are different from commercial operators, and rightly so. Our employee and volunteer teams offer comfort, reassurance and a friendly ear to patients and visitors and act as a valuable link with helpful community services. 

Our shops and cafés are staffed by volunteers and employees and provide an outstanding range of healthy food choices.

Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Would you like to make a positive difference to people’s lives? 

We are looking for talented, passionate people with the right skills and experience to work with us to deliver our mission - to keep people happy, healthy and connected in our communities and hospitals.

What you’ll be doing

As a Retail & Café Manager, you’ll be part of and lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service to staff, visitors and patients at St Margaret's Hospital. In this busy role, you will be responsible for:

- Motivating and managing a team of staff and volunteers to deliver exceptional customer service, to include managing performance and development, training, creating fair rotas and recruiting as necessary
- Managing finances to include reporting on costs / profit and loss budgets and sales
- Overseeing stock ordering, deliveries and controls
- Developing and maintaining excellent working relationships health trusts, suppliers and other key local contacts 
- Managing the store to a high standard, ensuring compliance with all necessary checks and managing promotions and Royal Voluntary Service merchandise
- Creating a positive working environment and ensuring the site is clean, attractive and welcoming
- Supporting and promoting a variety of fundraising activities

What you will need

To be considered as a Retail & Café Manager, you will need proven experience of working in a retail or customer-facing role and a strong passion for delivering quality customer service. You must have excellent communication skills and be able to communicate with a variety of people in a friendly and professional manner. 

You will lead by example and maintain the harmony of the team of employees and volunteers, have a ‘can-do’ attitude and be confident in maximising sales opportunities. 

Experience of using EPOS systems would be desirable, as would experience of general administrative processes and the ability to use standard IT Microsoft and internet systems to a basic level. 

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.  

Why work for Royal Voluntary Service

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service:

- We will train and support you in your role 
- We offer an employee assistance helpline
- We are happy to talk about flexible working 
- We offer a great pension scheme 
- You will receive 25 days’ annual leave plus paid statutory Bank Holidays (pro rata)

How to apply

To apply for the position of Retail & Café Manager, please apply via the button shown.  

The closing date for this vacancy is the 26th July 2020. However, we reserve the right to close this vacancy early should sufficient applications be received. 

Interview date: 30th July 2020.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Café Manager, Catering Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor.
Posted on: 08 July 2020
Closed date: 26 July 2020
Job ref: HKWNL2607/JR-HL-J002526
Tags: Retail