WC2N, London
£57,473 per year
Permanent, Full-time
Job description

Are you an experienced membership development expert looking for your next challenge?

Are you an expert in leading a membership database and developing data-driven strategies and business plans to grow membership and customer satisfaction?

Are you interested in working for a progressive and constantly evolving social change organisation?


We’re looking for a membership expert to help us grow our membership. Key skills we’re looking for are:


  • The ability to grow a currently £5.5m Fellowship Income via a robust recruitment and onboarding, customer services, database management, and strong CRM leadership.
  • Strong organisational, interpersonal and team leadership skills, combined with the confidence and ability to communicate effectively and flexibly within a busy team environment, representing a vital function at the RSA.
  • Excellent time management skills and ability to multi-task.
  • A commitment to the RSA’s mission and ideally be able to demonstrate an interest in the key research areas of the organisation.


To find out more about this role, please visit our website.


About Us

We are the RSA.  The royal society for arts, manufactures and commerce.  We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.


To achieve this, we ask everyone – our staff, our Fellowship, our collaborators, our partners and wider society – to commit to our values and world view, and strive to achieve genuine positive impact in our lives. This isn’t something we can achieve overnight. But we are asking you to join us all on this journey. The commitment you make now, is a commitment to be with us, to shape us, to challenge us, and to stimulate us all, to find better ways of thinking, acting and delivering change.


It represents the pact you sign when you join us. A pact that represents everything we do, every decision we make, and every action we take.


And it represents how we act. In a way that represents our values, with rigour and proven processes. A relentless spirit. Open minds, and an open door.


We bring to life our Commit to Impact brand idea through every organisational touchpoint, so we can ask everyone who interacts with us: will you?


We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time.


We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!




In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.


Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.


The closing date for receipt of applications is 2 August 2021. Screening calls will take place on 5 and 6 August, followed by first interviews in the week commencing 16 August. Second interviews will be arranged on a 1:1 basis for 24 August if you are successful in the initial stages.


Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

More about RSA

We are the RSA.  The royal society for arts, manufactures and commerce.  We’re committed to a future that works for everyone, a... Read more

Posted on: 12 July 2021
Closed date: 02 August 2021
Job ref: Head of Fellowship Development and Services
Tags: Advice, Information, Management