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Face-to-Face Membership Operations Manager

£36,577 - £39,267 Per Annum
Job description

Face-to-Face Membership Operations Manager - Central England & North Wales
Reference: NOV20232429
Location: Flexible in UK
Salary: £36,577.00 - £39,267.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Our CEO, Beccy Speight, said to the whole RSPB workforce in November 2023 that "our members are the beating heart of the RSPB" and we have ambitious plans to significantly grow our membership to 1.5 million by 2030 so that we can deliver our saving nature strategy. The F2F (Face-to-Face) Membership Team is responsible for bringing in the majority of our new members, and our contribution needs to grow too. We'll achieve this by working together as one team with relentless energy and focus to deliver quantity and quality, improving our ways of working to be as efficient and effective as possible, and by creating a working environment where everyone can thrive.

This key role in the F2F Membership Team exists primarily to lead and manage a disperse team of Area Managers across the Midlands, North Wales and Mid-Wales in the successful delivery of the in-year F2F membership work plan and associated key performance indicators (KPIs). As such, the successful candidate will ideally be located within this region, for travel purposes.

As a member of the F2F membership management team, this role also supports the performance and development of the wider F2F Membership Team, our collective skills, ways of working, and culture.

What's the role about?

Using recognised management and leadership tools and working through a team of F2F Membership Area Managers, developing a culture of high performance amongst the F2F membership workforce, encouraging team members and others to meet and exceed their targets, in order to maximise RSPB income.

Leading and supporting the team to achieve performance benchmarks (compliance, standards and best practice) ensuring expectations are clearly communicated and acted on to deliver excellent customer service.

In collaboration with other F2F Membership Operations Managers and the General Manager, monitoring performance across all F2F membership KPI’s, to ensure agreed targets and budgets are met.

Implement key strategic tasks as defined by General Manager and Head of F2F Membership that will shape the future of membership recruitment at the RSPB, ensuring we  deliver excellence leading to growth.

In collaboration with F2F Membership Operations Managers, Membership Venues Managers and F2F Area Managers ensure venue capacity matches operational requirements so that teams have the right opportunities available and that targets can be met.

Working with counterparts and the General Manager and F2F Membership Business Development Manager, implement strategic business initiatives and changes required for the organisation in order to adapt to changes in the operating environment (market place), and ensure smooth transition of new projects (including growth) into business as usual delivery.

Working with peers across F&C and UK Countries, share and implement tools and processes that will gain alignment and reduce duplication, to deliver the best business outcome and return on investment (RoI) for income generation.

Essential skills, knowledge and experience:

  • Understanding a sales team (motivation and capabilities).
  • Understanding team dynamics and what it takes to lead a team successfully - recognising competence and commitment as drivers for success.
  • Proven skills in leadership and management of a successful sales or income-generating team.
  • The ability to focus self and others on what is within our control and influence, bringing energy to the right areas in order to deliver business priorities.
  • Able to implement change across a dispersed team.
  • Experience in collaborating with colleagues across departments to achieve shared goals.
  • Able to manage self to prioritise high volume of competing objectives.
  • A proven sales and/or fundraising/membership recruitment track record.
  • Proven experience of improving ways of working to deliver greater results.
  • Able to effectively implement HR policies and processes, including performance management.

Desirable skills, knowledge and experience:

  • Leading through a tier of team managers in a role with regional responsibility.
  • Understanding of charity fundraising and/or membership.

Closing date: 23:59, Sunday, 7th January 2024
We are looking to conduct interviews for this position from 15 January 2024.


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Posted on: 01 December 2023
Closed date: 31 December 2023 at 23:59
Job ref: 164683_RB
Tags: Fundraising, Management