London, Greater London
£72,000 per year plus benefits
Permanent, Full-time
Job description

The Organisation

Russam is delighted to be supporting Hestia with the search for their new Regional Director for London.

Hestia supports adults and children in crisis across London and the surrounding regions. They campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home, to helping them to get the right mental health support, they support people at the moment of crisis and enable them to build a life beyond crisis. They are supported by more than 460 volunteers who provide specialist skills such as art therapy yoga, IT, gardening, cooking as well as befriending and fundraising. 

They are proud to be the home of UK SAYS NO MORE, bringing together a diverse coalition of individuals, charities, businesses and public-sector organisations to campaign for an end to the domestic abuse and sexual violence. 

In everything they do, they seek to be: respectful, genuine, dedicated, collaborative and courageous.

You can find out more about Hestia by visiting their website.

The Role

Like the many people they work with each day, Hestia’s operational services provision is rich and diverse. The Regional Director of Operations shares responsibility for the oversight and delivery of all frontline services with one other Regional Director.

The role is split across several geographical regions under a combination of Heads of Service and Area Managers in:  Domestic Abuse, Modern Slavery Response Team, Mental Health, Older People, Ex-offenders, Physical Disabilities, Drugs and Alcohol Support and Young People.

Direct reports to Regional Director Operations
Head of Domestic Abuse & Modern Slavery
Operations Project Lead
Head of Services North London
Head of Volunteering & Corporate Partnerships

Reporting to the CEO, the Regional Director for London will have responsibility for the strategic leadership for operational services.

Other key responsibilities include:

  • Provide leadership for allocated operational service delivery
  • Collaborate with other Directors
  • Collaborate with other Regional Director on pan-operational work
  • Contribute to strategy development and lead as appropriate strategy delivery
  • Inspire and lead staff to exceptional performance
  • Significant financial management
  • KPI delivery
  • Collaboration with New Business including service retention
  • Change management including service restructuring
  • Relationship management and external ambassador
  • Lead and model Hestia’s values and The Hestia Approach.
  • Significant contract management
  • Risk management to enable Hestia to deliver safe and effective services.
  • Significant safeguarding leadership
  • Policy and procedure design, review and implementation
  • Governance and external reporting
  • Performance management to meet contractual requirements as a minimum
  • Lead innovation


The Person

Hestia are looking for an inspiring and highly professional individual to be part of their senior leadership team, to deliver the long-term strategy at an exciting time for the organisation. The focus this year is service transformation, building on the success of services, exploring what more digital technologies can do to help service users in their recovery, investing in staff who are key to service quality and diversifying the funding base to ensure sustainability in the long term.

You will be educated to degree level (or equivalent), have a demonstrable track record of the above and importantly, a commitment to the values of Hestia. Other essential criteria includes:

Knowledge and Experience

  • Proven senior strategic and operational leadership experience
  • A demonstrable track record of leading, developing and managing multi-disciplinary teams to achieve growth, sustainable improvements in efficiency and effectiveness and to ensure delivery of outstanding results for clients
  • Breadth and depth of experience in social care  and across a range of service user groups
  • Substantial experience of managing the development and delivery of care, domestic abuse, housing, support and/or health services
  • Experience of transforming services and consistent excellent service delivery
  • A track record of working in and forging successful partnerships with a wide range of internal and external bodies to successfully deliver complex projects 
  • Demonstrable appreciation of legal, regulatory, ethical and social requirements relevant to a service delivery charity


Skills and abilities

  • Ability to think and plan operationally and strategically 
  • Leadership skills and the ability to empower, motivate and develop staff, to create a positive, inclusive team ethos 
  • Evidence of ability to build and sustain effective relationships with a wide range of stakeholders including commissioners
  • Highly developed networking, advocacy, written, oral and presentation skills to relate effectively to key internal and external stakeholders, and command their respect, trust and confidence 
  • Substantial skills in financial, budgetary and contract management with the ability to understand, manage and interpret data and other financial information 
  • Ability to apply innovative thinking and judgement to initiate and support change, to take action, to meet targets and achieve desired outcomes 
  • Personal resilience and an ability to cope with ambiguity, uncertainty and scrutiny from others
  • The ambition and drive to motivate and work with others to create an organisation that becomes the benchmark to which others aspire 
  • Very strong personal integrity, honesty and openness when dealing with others
  • Ability to manage competing priorities in a high-pressure environment


Timetable & How to Apply

To apply for this position please provide the following two pieces of information:

  • A comprehensive CV, including details of your achievements in each role and details of two referees.
  • A supporting statement, explaining how you believe your skills and experience match the requirements of the role, directly addressing the criteria as outlined in the person specification above.


Hestia is committed to equality of opportunity and particularly supports and encourages applications from candidates from all under-represented groups and backgrounds.

Hestia also welcomes applications from candidates with lived experience. If you have any convictions/cautions this does not mean you cannot apply, however you will be required to complete a DBS check.

Posted on: 17 June 2020
Closed date: 13 July 2020
Job ref: 6294
Tags: Senior Management, Operations