Cardiff, Cardiff
£20,831.0 - £22,140.0 per year
Contract, Full-time
Job description

Volunteer & Mentor Support Officer for Safer Wales' Voluntary Community Services. Fixed term for 1 year, maybe extended subject to funding.  Interviews 19/20 November 2020 (to be confirmed) Temporarily homeworking due to COVID-19.

Safer Wales is an equal opportunities employer, therefore we would be grateful if you complete the application form.

The Volunteer and Mentor Support Officer is an exciting opportunity for someone who is passionate about developing the skills and confidence of a diverse group of volunteers; supporting volunteers to mentor and empower people who are facing difficulties in their lives and be part of a charity committed to increasing safety across our diverse communities.

Job Outline

  • To assist in the coordination of all aspects of the volunteering and mentoring activity within Safer Wales.
  • Support project leads in recruiting, training, developing, supporting and motivating new and existing volunteers/mentors.
  • Promote Safer Wales volunteering opportunities

Key Responsibilities

  • Further develop our volunteering programme including the development of new opportunities for volunteering based on the needs of the organisation
  • Create and implement a volunteer recruitment plan;
  • Lead on the recruitment of volunteers
  • Coordinate and create a dynamic presence at recruitment events such as volunteering fairs, corporate events.
  • Keeping up to date with legislation and policy related to volunteering and making any necessary modifications;
  • In collaboration with colleagues, organise and manage inductions;
  • Maintain volunteer records, take up references and DBS checks;
  • Support project leads in matching services users to an appropriate volunteer/mentor support
  • To support projects to build positive relationships with mentors and service users in order to maintain and sustain successful mentoring outcomes
  • Co-ordinate and deliver mentor and volunteer training
  • Monitoring, supporting, motivating and accrediting volunteers for their work.
  • Organise regular feedback sessions and share updates across the organisation.
  • To work within Safer Wales’ organisation’s operational policies and overall philosophy
  • To provide support in the absence of other team members.
  • To be able to work flexibly, including some unsocial hours.


  • Relevant experience of working with volunteers
  • Experience of developing and maintaining policies and procedures for volunteers
  • Experience of supporting volunteer led projects
  • Experience of liaising and working collaboratively with other agencies

Skills and Knowledge


  • Basic knowledge of statutory and voluntary sector services
  • Ability to listen to, understand and respond to the needs of volunteers
  • Excellent organisational and office skills, with good attention to detail.
  • Computer literate and experience of using Excel, Word, Outlook and databases.
  • Good level of communication skills both written and spoken.
  • Ability to work on own initiative and to prioritise workload.
  • Ability to work calmly under pressure.
  • Ability to work alone and as part of a team.


  • Volunteer Management qualification
More about Safer Wales Ltd
Safer Wales Ltd

Thank you very much for your interest in working for Safer Wales. I hope you will find all the information you need in our pack or on our websi... Read more

Refreshed on: 05 November 2020
Closed date: 11 November 2020
Job ref: VM2020
Tags: Volunteer Management

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