Harrogate, North Yorkshire

£10,893 per year

Permanent, Part-time

SMH201955

About the organisation

Saint Michael's Hospice is here to help people affected by terminal illness to live as full a life as possible. We do this by providing hos... Read more

Job Description

Hours: 22.5 hours per week (3 days per week)

Harrogate District Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice and Talking Spaces.

Can you make a difference? Do you enjoy a challenge? if so come and join our busy and expanding Fundraising Customer Service Team. You will be the first and main point of contact for all enquiries to the Fundraising Team, taking responsibility for answering or resolving queries promptly and accurately and delivering excellent customer service to meet the agreed standards. You will also make outgoing calls to our supporters to ensure we maintain their support/stewardship.

As part of the team you will need to ensure that the Customer Relationship Database is maintained accurately, with donations and contacts acknowledged and recorded accurately meeting the standards or regulations and data protection regulations. You will support the operation of Saint Michael’s lottery according to the required procedures.  You will also provide information to colleagues as necessary to support the Customer Relations or Finance Team.

You will need excellent customer services skills, and be confident in dealing with and resolving queries by a variety of communication channels sensitively and effectively. With strong IT skills you will need to have experience of working with and updating databases with a high degree of accuracy and attention to detail, and providing information and figures. You will need excellent organisational and problem solving skills, being able to prioritise your time, and work well under pressure and with distractions.

Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.

Benefits include:-

• Competitive rates of pay

• 21 days paid holiday per year

• Comprehensive Induction Programme

• Contributory Pension Scheme with employer contribution of 8% & variable employee contribution

• Employee Assistance Programme

• Free Car Parking/Walking distance from Hornbeam Park Station

• Free DBS/CRB check

Please click Apply to be forwarded to our recruitment website.

Alternatively for further information, please contact Helen/Alison. 

Completed applications to be received by 9.00am on 10th September 2019

Interviews will be held on 18th September 2019 at Crimple House.