This role will work closely with the Director of Finance & Resources and Director of Income & Engagement, to develop an information strategy across the charity to ensure that the newly upgraded ThankQ CRM delivers the best possible information as the charity moves to incorporate a 'single supporter view'. Our ThankQ database currently hosts around 200,000 separate records. The postholder will ensure there is an integrated data strategy and supporting processes across fundraising, volunteering, bereavement support services and digital support, training and engagement.
You will have overall responsibility for the management of the data across our various systems that support interactions with supporters. This approach centres on the ThankQ database, but also draws in data from our event booking system (Eventbrite), our various website platforms (including Training microsite), fundraising platforms (including Facebook, JustGiving, VirginMoneyGiving and Enthuse) and our email marketing systems (Mailchimp and Impact Stack).
Previous experience of managing a database to support the marketing requirements of a business or charity is essential. You will have good project management skills and be adept at problem solving in order to develop the database and associated systems to meet the marketing and engagement needs of the organisation. You will be a good communicator and natural influencer who is comfortable operating at both a strategic and operational level.
You will work closely with the Database Co-ordinator and the 2 members of the Income Processing team to ensure data is recorded in a consistent and accurate manner.
Additionally, the postholder will act as a Data Guardian across the organisation.