Homebased - UK
Closing Date: 8 December 2023
Are you an experienced Retail Manager looking for a new challenge? Join Save the Children UK as our Retail Area Manager in the Northeast, Yorks and Cumbria!
As a Retail team, we provide a retail offer and channel to our supporters and mass audiences to raise income, provide a local brand experience and engage supporters in specific products/campaigns, through our retail chain and online.
Save the Children shops are vibrant community hubs with children at their heart. Providing welcoming spaces where communities come together to create a home for loved products and a place to share ideas. Where we tell children's stories and listen to their voices and we act in their spirit - with generosity, creativity and kindness.
Where every decision you make helps unlock a child's potential. Together, shoppers, donors and volunteers help build a brighter future.
About the role
Leading our shops across the Northeast, Cumbria and Yorks (currently 10 shops), as Retail Area Manager, you will be responsible for managing shops to deliver incremental year on year income uplifts, alongside embedding best practice, commercial KPIs, and the best possible supporter experiences.
You will play a key role in holding Shop Managers and volunteer shop teams accountable for their shop's performance, inspiring them with our retail vision, using best practice, and data and evidence to influence commercial decision making.
The current shops in this region include Cockermouth, Doncaster, Hexham, Matlock, Northallerton, Penrith, Sheffield, South Shields, Ulverston and Wetherby).
In this role, you will:
- Be an inspiring people leader; inspiring our teams as an ambassador for our brand and our retail strategy. Challenge mindsets and behaviours where necessary to engage and motivate teams, ensuring shop teams fully understand and engage with our aims.
- Line manage Shop Managers including Recruitment, Retention, Development and Performance Management in line with our values and processes.
- Work with the support of the Retail Volunteering and Communities Insights Manager to build volunteer numbers, ensuring volunteer development and training is delivered effectively.
- Drive commerciality, maximising contribution in line with forecasted expectations, and action plan using the relevant tools and best practice to hit KPIs (Income, Expenditure, Productivity, ASP, Sell Through, Customer Service etc)
- Make commercial decisions based on data – regularly analyse numbers against KPIs to inform and communicate actions.
- Embrace handover of new propositions and model shops into business as usual, maintaining best practice and KPIs for the longer term.
Bringing with you significant retail and/or charity retail management experience, you'll be entrepreneurial and driven by results, with the ability to recognise and prioritise opportunities with the greatest potential.
You'll have a collaborative approach and positive outlook, applying this when dealing with difficult situations, with proven experience inspiring support and action from diverse groups of people.
To be successful, you will:
- Be experienced in managing multiple sites and staff, having acted as a Regional / Area Manager in a retail environment.
- Be experienced in driving and delivering change management.
- Have exceptional people management skills, including strong leadership and motivational skills, ideally with some knowledge or experience of volunteer management.
- Ideally demonstrate proven success in Community Marketing – Promotion / social media / Relationship Building / Networking.
- Understanding of / ability to use Microsoft office/Sales Space Analysis/ read P&Ls and understand Gift Aid performance.
- Be willing and able to travel to shops on a regular basis, including overnight stays where required.
This role provides an exciting opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact. Apply now to be considered!
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be considered applications on a rolling basis. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working: Your role will be homebased with regular travel to shops, with some overnight stays where needed.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.