Farringdon, Greater London (Hybrid)
£48,000 - £52,000 per year
Contract, Fixed term contract for 18 months, Full-time
Job description

Fixed term contract for 18 months

£48,000 - £52,000

Farringdon, London / Home based  

The job of a Save the Children’s UK Business Analyst is stretching and fulfilling.

  • Are you a strong Agile Project Manager or Agile Business Analyst with experience working in an agile environment?


  • Do you have demonstrable experience of implementing CRM systems and working within CRM Programme or Project delivery teams


  • Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?


If the answers to these questions are yes, we would love to hear from you!



To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a  vacancy has closed, we are unable to consider further applications.


About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.


Job Purpose

Reporting directly to the Head of Business Analysis, you will be responsible for working on the Customer Relationship Management (CRM) Programme to understand and analyse user and business needs.

Your role will be to challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will also facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs.

You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will also develop strong and lasting relationships with people at different levels of the organisation, providing guidance and hands-on involvement helping the organisation achieve its ambitions to implement a new CRM.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The Supply Chain Manager will support commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.


Main Accountabilities

The Business Analyst’s key duties be to:

  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in systems and processes.


  • Define and manage user requirements using appropriate elicitation and documentation methodologies, and work with the business to prioritise these requirements.


  • Undertake feasibility studies, engaging with internal development teams and external suppliers, for achieving customer requirements through modifications to existing or development of new systems or processes.


  • Working with the Business Architect create and maintain business design deliverables and manage the identification and resolution of key design decisions and issues.


  • Work with business users to define acceptance criteria and tests, providing appropriate guidance.


  • Work with stakeholders to ensure full business adoption of any solutions, including transition to support.


  • In conjunction with business analysis work, you may occasionally be required to provide support to the management of workstreams within the CRM Programme.


  • Carry out the responsibilities of the role in a way that reflects Save the Children's commitment to safeguarding children in accordance with the Child Safeguarding Policy


Person Profile

Knowledge and Skills

You must have knowledge and skills in all the areas below:

  • Agile Business Analyst with hands-on experience of working in an agile environment and a good understanding of Agile development and delivery approaches


  • Demonstrable experience of implementing CRM systems and working within CRM Programme or Project delivery teams
  • Experience in the production of formal technical documentation, such as: user requirements, functional specifications, process workflows, project initiation documents, feasibility studies and business cases


  • Experience modelling business processes using a variety of tools or techniques



You must have abilities in all the areas below:

  • Proven proficiency in building and maintaining relationships with stakeholders, both senior and junior, and working in a collaborative and participative in order to achieve and maintain customer satisfaction


  • Excellent demonstrable communication skills, both orally and in writing, including the ability to listen, adapt and respond quickly to the business. Flexibility and the ability quickly to tailor communications to the audience’s needs.
  • Ability to flex and adapt to changing environments, and to work effectively and efficiently whilst remaining focused on delivery


  • Ability to work under own initiative, taking responsibility for making decisions as required, and managing own workload to consistently deliver high quality results.


  • Ability to think laterally, and with strong analytical and numerate skills.


  • High levels of enthusiasm and self-motivation: a “can-do” attitude to deal with unexpected situations, take advantage of opportunities and overcome problems.


  • Ability to foster confidence in stakeholders through demonstrable knowledge of own subject area and business-related technology.




You must be willing to commit to all of the below:

  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment


  • A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity


Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

More about Save the Children

What we do


Most governments promise to protect children... Read more

Refreshed on: 26 July 2022
Closed date: 10 August 2022 at 23:59
Tags: IT, Project Management