Belfast, Belfast
Cardiff
Edinburgh
London, Greater London
£38,250 - £45,000
Contract, Full-time
Job description

The job of a Save the Children's UK CRM Business Analyst is stretching and fulfilling.

  • Do you have experience in developing and improving CRM systems?
  • Do you have experience working in an agile environment?
  • Do you have experience of designing customer journeys?
  • Do you have strong relationship and stakeholder management experience?
  • Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

 

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Head of Business Architecture and Analysis and the Scrum Product Owner, the Business Analyst is responsible for creating a clear strategic direction that will deliver capabilities on our CRM system.

The Business Analyst will be tasked with driving process changes as well as collaborating with stakeholders and other groups to deliver solutions. Key duties will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.

This role will mainly be working within a scrum focusing on improving CRM (Customer Relationship Management) capability but may be asked to work on other projects. The Business Analyst will work alongside key stakeholders to understand and prioritise their requirements and be able to translate these to technical teams.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The Supply Chain Manager will support commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Business Analyst will play a key role in delivering the Save the Children UK by:

  • Investigating operational requirements, problems, and opportunities. Seeking effective business solutions to improve the way the CRM is currently being used to manage client relationships and improve the capability
  • Defining user requirements using appropriate elicitation and documentation methodologies, work with the business to prioritise these requirements and ensure they are managed appropriately
  • Working with developers, the product owner and the scrum master to provide input into, daily scrum calls, sprint planning and retrospective meetings
  • Working with business users and testers to define acceptance criteria, providing appropriate guidance
  • Preparing business cases which define potential benefits and associated business risks. Ensuring that the business and organisational implications of the solution are properly modelled and thought through
  • Occasionally managing small to medium-scale projects which do not require a full-time project manager

Person Profile

Experience

  • Experience in the production of formal technical documentation (e.g. user requirements, functional specifications, process workflows, project initiation documents, feasibility studies and business cases)
  • Experience modelling business processes using a variety of tools or techniques
  • Demonstrable experience in development and improvement of CRM systems
  • Agile Project Management, Agile Business Analyst qualification, or considerable experience working in an agile environment
  • Demonstrable experience of Agile development and delivery approaches

Abilities

  • Ability to build and maintain relationships with stakeholders at a variety of levels
  • Ability to foster confidence in proposals through demonstrable knowledge of own subject area and business-related technology
  • Ability to work in a collaborative and participative to achieve and maintain customer satisfaction
  • Ability to flex and adapt to changing environments, and to work effectively and efficiently whilst remaining focussed on delivery
  • Ability to work under own initiative, taking responsibility for making decisions as required, and managing own workload to consistently deliver high quality results
  • Ability to think laterally, and with strong analytical and numerate skills

 

Aptitude

  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
  • A resilient, clear and decisive decision-making approach which is allied to a consultative and collaborative management style
  • A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

 

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CHILDREN'S RIGHTS

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Refreshed on: 17 June 2021
Closing date: 23 June 2021
Tags: IT
Job closes in 3 days
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