Teddington, Greater London
£18,000 - £20,000 per year
Permanent, Full-time
Job description

The job of a Save the Children’s UK Community Shop Manager is busy and fun.

  • Do you have a genuine interest in working with the general public?  
  • Do you have what it takes to support recruit, manage and empower a diverse volunteer team?
  • Are you self-motivated with strong interpersonal skills?
  • Are you passionate about delivering the best level of customer service?
  • Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!


About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

We are now looking for a Deputy Shop Manager to assist the Shop Manager in the day to day running of our high profile store, to help build a fresh team of volunteers and lead the way to ensure we stay on the crest of the wave. The Deputy Shop Manager will also act as Shop Manager in their absence.

The Deputy Shop Manager will assist with recruiting, inspiring, supporting and empowering the team of volunteers. They will use the volunteers’ knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.

They will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz’ around the shop. They will also help to ensure that the shop is managed in accordance with our policies and procedures for health & safety, financial safeguards and the safeguarding of children.

The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children’s lives

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)

Main Accountabilities

The Deputy Shop Manager will lead by example, being hands on when necessary. Key duties include:


  • Supporting the Shop Manager with the day to day management of the shop. Helping to ensure that the organisation’s policies, procedures and safeguards are adhered to at all times
  • Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development
  • Engaging with the local community to build the level of donations (from designers, retailers, brands and suppliers) and gift aid
  • Supporting the Shop Manager to run an agreed number of events to bring energy to the shop and drive sales
  • Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open
  • Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department



  • Working with the Shop Manager and volunteer team to reach agreed financial targets
  • Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales


People Management

  • Supporting with leading, inspiring and developing the shop volunteering team
  • Helping to ensure that the team feel valued, motivated, happy and supported. Help to ensure they are united in a common goal to raise as much money as possible for Save the Children

Person Profile


  • Experience of leading teams and achieving results from developing and supporting others
  • Enthusiasm for retail and fashion
  • Experience in a customer facing role



  • Ability to lead and inspire those around them
  • Ability to drive sales and control costs
  • Ability to communicate effectively with others
  • Ability to be able to work weekends, Bank Holidays and additional hours when necessary



  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
  • A confident approach to problem-solving and decision-making approach
  • A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity


Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

More about Save the Children
Save the Children

What we do


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Posted on: 16 September 2021
Closed date: 08 October 2021
Tags: Management, Retail