Fixed term contract for 10 months
The job of a Save the Children's UK HR Officer is varied and fulfilling.
- Do you have experience in HR processes and giving generalist advice on a range of HR operational services?
- Do you have evidence of relationship building and communication skills?
- Are you able to work to tight deadlines whilst maintaining 100% accuracy?
- Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
As HR Officer you will provide a responsive processing facility for all HR transactional activity in an efficient and customer focused manner. Working within the HR Service Centre, you will be involved in most aspects of the employee journey, from onboarding to leavers, which gives you the opportunity to positively influence the organisation and people.
The HR Service Centre is relatively newly formed and are continuing to scope the ways of working. This role will give you the excellent opportunity to gain exposure to a wide range of work and grow and develop and contribute to project and process improvement. The service is fast paced with a diverse range of customers and actions and you will be heavily involved in contributing, scoping and leading on areas of work beyond business as usual.
- HR Transaction Processing:
• Maintain accurate administrative systems to support the delivery of the principles underpinning the new HR service delivery model.
• Use specific knowledge of delivering HR transactional processes in one of a number of fields (Payroll, recruitment, training administration, employee administration) in order to progress transactional activity across these areas to time and quality standards.
• Ensure transactions are processed accurately and within required timescales.
• Provide advice and information on processing transactions to customers and other stakeholders including colleagues in HR.
• Maintain up to date knowledge of changes to policy and procedures and legislative changes in order to ensure that information and advice provided to customers reflects up to date position.
• Ensure that updates to HR systems are undertaken in a timely and accurate manner; and that records are filed in line with document storage and retrieval protocols.
• Produce a range of letters, correspondence and other documentation to support changes across a range of areas (Payroll, recruitment, training administration, employee administration) to quality and time in line with SLAs and KPIs.
2. Provision of HR Information, Advice and Guidance:
• Communicate consistent Human Resources Management best practice specialist advice in line with SLA and KPI requirements.
• Proactively monitor outcomes of advice provided to include follow up to conclude where necessary.
• Provide solutions that are practical; cost effective; and aligned to HR policy and procedures.
• Appropriate referral to others in problem solving where necessary.
3. Service Delivery & Customer Satisfaction:
• Ensures excellence in customer handling, providing first point of contact for all HR queries.
• Provide advice and guidance to include researched responses as appropriate.
• Make informed judgements about when to refer queries to other HR colleagues including specialist teams.
• Ensure that customer requirements are clear; that progress is monitored to ensure delivery to agreed time and quality.
• Proactively solicits feedback about service and uses this to identify areas for improvement.
• Demonstrates a customer orientated approach in delivery of services and completion of work to agreed time and quality.
• Demonstrates SCUK values and behaviours acting as a role model in day to day work.
4. Employee Changes:
• Uses knowledge and understanding of SCUK HR processes and policies to explain these to employees and their managers
• Uses understanding of the link between data captured within Oracle HR System and reporting requirements to support data accuracy, validity and integrity.
• Ability to extract data and produce reports using Oracle HR system reporting functionality to inform a range of requirements to include opportunities for improvements in service performance.
• Contributes to reports and statistics through maintenance of accurate information and data records.
The skills I need to succeed in this role:
• Excellent written and verbal communication skills to include the ability to respond to written correspondence and queries.
• Evidence of relationship building and communication skills
• Diagnostic problem-solving skills to include ability to understand and resolve complex queries
• Ability to work to tight deadlines whilst maintaining 100% accuracy
• Experience in HR Processes and giving generalist advice on a range of operational HR services within a transaction processing environment to include:
- Delivery across a range of channels: email; telephone; and face to face
- Use of a range of HR information and administration systems, databases and reporting tools in order to capture and retrieve data; store employment records; and enable reporting.
- A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness.
- Requirement to work at pace to respond to customer requirements whilst balancing need to deliver key priorities.
- A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
- Provision of information, guidance and advice to managers and other customers relation to HR policy and process.
• Knowledge of professional HR practice and procedure gained through either practical experience and application or as part of a recognised course of study (e.g. part qualified CIPD or equivalent) to include evidence of continuing professional development.
• Evidence of working knowledge and practical application of employment legislation in delivery of first level HR information and guidance.
• Ability to work comfortably with a range of different HR systems
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.